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    Medical Director, Operations - Salisbury, United States - Blue Shield

    Blue Shield
    Blue Shield Salisbury, United States

    3 weeks ago

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    Description
    Your Role


    The Medical Director provides clinical leadership within the Office of the CMO for Blue Shield Promise Health Plan, which includes management of the physician processes in support of utilization management and transactional functions.

    These functions include performance of preservice, concurrent, retrospective utilization review, Appeals and Grievances, and retrospective provider claims dispute reviews.

    Moreover, the medical director leads or meaningfully contributes to the Office of the CMO priorities and transformative initiatives that continue to improve the health and wellbeing of Blue Shield of California Promise Health Plan members.


    The medical director serves as a role model for other clinical staff and is a knowledgeable resource in Medi-Cal and Medicare regulatory requirements, NCQA guidelines, and measurement of health care quality (HEDIS and CAHPS).

    The Blue Shield Promise Medical Director works collaboratively with Medical Care Services (MCS) and other appropriate departments across product lines to identify and address opportunities to improve service, reduce administrative cost and support department and organizational business goals.


    The medical director will be responsible for engaging in organization wide quality improvement efforts and promoting a culture of continuous improvement throughout the organization, and contracted provider partners in each regional market.

    Your Work

    In this role, you will:
    Complete assigned clinical reviews (preservice requests, Appeals and Grievances, Provider Claims Disputes, pharmacy, or others) within compliance standards

    Support clinical staff in maintaining high quality clinical reviews and work products

    Support in process improvement and optimization efforts

    Leads Concurrent Review and SNF/LTC rounds as assigned

    Facilitates interdisciplinary Care Rounds as part of Care Management

    Lead clinical initiatives as assigned

    Serve as a clinical, regulatory and quality improvement resource and clinical thought leader within the organization and externally with provider group and community partners

    Support Chief Medical Officer and VP, Medical Director – Medical Management, in strategic initiatives whether by proposing clinical initiatives, providing expert input, shaping the strategy, and/or serving as the initiative driver

    Collaborate with teams in the implementation and operation of assigned initiatives

    Knowledge of Medicare and Medi-Cal benefits and available resources

    Understands and abides by all department policies and procedures as well as the organization's Standards of Conduct and Corporate Compliance Program

    Knowledge of Medicare and Medi-Cal benefits and available resources

    Attends mandatory Corporate Compliance Program education sessions, as required for this position, including the annual mandatory Standards of Conduct class

    Actively participates in assigned committees

    Abides by all applicable laws and regulations as mandated by state and federal laws

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