IT Service Desk Tier 1 Support - Bethesda, United States - Elegant Enterprise Wide Solutions, Inc

Elegant Enterprise Wide Solutions, Inc
Elegant Enterprise Wide Solutions, Inc
Verified Company
Bethesda, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

IT Service Desk Tier 1 Support Services

Tier 1 Support is responsible for logging and initial triage involving providing initial assessments, resolving, and escalating issues within agreed-upon SLAs.


  • Perform basic technical trouble shooting to resolve common hardware, software, and network issues and escalates to Tier 2 support for complex problems when necessary.
  • Assist with account management tasks including account creation, password resets, access permissions, and maintaining detailed records.
  • Build and deploy equipment to customers (i.e. Laptops, Desktops, Mobile devices, printers, video conferencing solutions, peripherals, office phones, etc.) All build/deploy tasks occur in the office. Team members must have the physical capability to lift and carry equipment weighing about 30 pounds when needed.
  • Deliverable: Update ServiceNow records on a daily basis with detailed descriptions of all activities performed.

Pay:
$ $26.17 per hour


Schedule:

  • Day shift

Experience:


  • Help desk: 1 year (preferred)
  • Windows: 1 year (preferred)

Ability to Commute:

  • Bethesda, MD required)

Ability to Relocate:

  • Bethesda, MD 20814: Relocate before starting work (required)

Work Location:
In person
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