Service Coordinator - Rockland, United States - Devlin Energy

Devlin Energy Rockland, United States

3 weeks ago

Description

Job Description

Job DescriptionDescription:

Devlin Energy is a local, family-owned electrical & solar contracting company experiencing unprecedented growth. Serving the New England area for nearly 15 years, we are looking to add a highly motivated individual to our team.

Solar Energy Service Coordinator

The Service Coordinator position is a key role in the internal operations of Devlin Energy. This role will manage customer accounts for service-related issues and liaise between customers and internal teams to provide successful delivery of solutions according to the service issues.

Responsibilities: Included but are not limited to:

Answer inbound calls from customers related to service issues and log into company CRM.
Update customer projects within the internal CRM.
Identify, troubleshoot, and remedy inverter/monitoring issues with multiple inverter 3rd party companies.
Manage customer expectations and experience from time to issue to resolution.
Troubleshoot/Diagnose Product Issues and Concerns.
Provide Information about our products and services/ customer education.
Provide solutions to various system issues (envoy reconnects, CT issues, etc.)
Coordinate between the customer and operations team about fixes and issues found on site to make a feedback loop for installation operations.
Ability to read and understand solar project overviews and plans.
Respond to inbound field calls for added logistics and field technician's support.
Work with office management for billing and close-out of service tickets and close out service tickets in quick books
Be able to discuss customer service plans and rates for field service within and out of warranty periods. Provide customer's quotes and contracts for new service business or service out of warranty.
Working with all major solar product and equipment providers.
Schedule and Handle Service Calendar for field Service Crews.
Work with Install Operations to figure out and target opportunities to use field install ops efficiently on service to pool resources.
Work within accounting close out software for help with billing and accounting

Benefits & Compensation:

· Competitive salary: starting rate of $25-$31 per hour ($52,000 - $65,000 per year) based on experience.

· Medical insurance, including dental & vision.

· Basic Life Insurance

· 401(k) with matching

· Paid Time Off

Requirements:

Required Skills & Experience:

Previous experience in sales, customer experience, or account management
Solar experience is a plus
Associates Degree or 2+ years work experience equivalent
Strong communication skills with the ability to de-escalate and resolve customer issues and questions
Strong phone presence, customer service, and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Self-motivated, professional, detail-oriented, organized and flexible
Familiarity with Microsoft 365 Suite
Ability & willingness to learn and be trained in Zoho/CRM and various portals & platforms
Proactive – acts without being told what to do. Brings new ideas to the process and procedures
Job Type: Full-time Location: In person at our Main Office – Rockland, MA Hours: Monday – Friday 9am – 5pm

Advantage Services Coordinator

2 weeks ago

CommonBond Communities Plymouth, United States Full time

Description · CommonBond Communities invites qualified applicants to apply for an Advantage Services Coordinator position in St. Paul, MN. This position is full-time Monday-Friday (40 hours a week), with regular hours, plus some evenings and weekends throughout the year for comm ...
Field Service Coordinator

1 week ago

Buhler Group Plymouth, United States

Are you ready to hit the road and embark on an exciting adventure? We are looking for a full-time Field Service Coordinator to join our team and become a key player in our mission to provide top-notch service to our customers. · Oh, and did we mention the competitive pay? We beli ...
HR Services Coordinator

2 weeks ago

South Shore Health Norwell, United States Full time

Job Description Summary · South Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking an experienced HR Services Coordinator to join our Human Resources team. The location of this role is flexible, with work able to be ...
HR Services Coordinator

3 days ago

South Shore Health Norwell, United States

Job Description SummarySouth Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking an experienced HR Services Coordinator to join our Human Resources team. The location of this role is flexible, with work able to be con ...
HR Services Coordinator

23 hours ago

South Shore Health Norwell, United States

Job Description Summary · South Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking an experienced HR Services Coordinator to join our Human Resources team. The location of this role is flexible, with work able to be ...
Resident Services Coordinator

2 hours ago

Waterton Residential Randolph, United States Part time

Who is Waterton? · We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an ...
Service Coordinator

3 weeks ago

Lift Truck Parts & Service Brockton, United States

Looking for a reliable employee to coordinate service at a busy forklift company. · Responsibilities Include: · -Working with customers and field service mechanics to identify required maintenance and dispatch breakdown calls · -Advise customers on necessary and suggested serv ...
Service Coordinator

3 weeks ago

Lift Truck Parts & Service Brockton, United States

Job Description · Job Description · Looking for a reliable employee to coordinate service at a busy forklift company. · Responsibilities Include: · -Working with customers and field service mechanics to identify required maintenance and dispatch breakdown calls · -Advise custom ...
Human Services Community Coordinator

2 weeks ago

Triangle, Inc Randolph, United States

Job Description · Job DescriptionPosition: Human Services Community Coordinator · Reports to: Human Services Program Coordinator · Hours: M-F 8a-4:30p · Location: Randolph, MA · Triangle's Expectation of Employee: · Adheres to Triangle Policy and Procedures · Acts as a role mod ...
Service Coordinator

2 weeks ago

Lift Truck Parts & Service Taunton, United States

Job Description · Job DescriptionLooking for a reliable employee to coordinate service at a busy forklift company. · Responsibilities Include: · -Working with customers and field service mechanics to identify required maintenance and dispatch breakdown calls · -Advise customers o ...
Service Coordinator

3 weeks ago

Encore Fire Protection Pawtucket, United States

Overview: · Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the ke ...
Service Coordinator

3 weeks ago

Encore Fire Protection Needham Heights, United States

Overview: · Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the k ...
Service Coordinator

12 hours ago

Rite Window LLC Woburn, United States

Overview: · Rite Window is a leader in the New England Window, Door, Roofing and Bath industry. We are looking for great people like YOU to join our fantastic, busy team · Our customers expect impeccable service and quality; we aim to do things right the first time, every time, ...
Service Coordinator

4 weeks ago

Long Home Products Taunton, United States

Long Home Products a trusted name in the home improvement industry since 1945 is currently seeking a Service Coordinator to join our growing team in our Savage, MD office. $18 - $20/hr This position is fast-paced, challenging, and rewarding. For the right candidate, there is an e ...
Victim Service Coordinator

1 day ago

Commonwealth of Massachusetts Natick, United States Full time

Description · GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES · Victim Service Coordinators provide information, support, and assistance to witnesses, victims of crime, and their family members through the parole process. The purpose of this work is ensure that victims and fam ...
Resident Service Coordinator

2 weeks ago

YWCA Cambridge Cambridge, United States

JOB DESCRIPTION · Position: Resident Service Coordinator · Reports to: Executive Director · Location: YWCA Cambridge, Central Square, Cambridge, MA 02139 · YWCA Cambridge is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for al ...
Customer Service Coordinator

4 weeks ago

Mavi North America Westwood, United States

Founded in Istanbul in 1991, Mavi is recognized as a leading lifestyle brand worldwide. With 30 years of expertise in the denim industry, Mavi's vision has always been to create the perfect pair of jeans, in both fit and quality. Today this means committing to crafting jeans with ...
Service and Inspection Coordinator

3 weeks ago

W&M Fire Protection Services Holbrook, United States

W&M Fire Protection, a subsidiary of Davis-Ulmer Sprinkler Company, is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 20 years and offers a challenging a ...
Coordinating Service Employee for Animal Practice in Hamburg

1 week ago

SilverTech Winthrop, United States

About Filu GmbH: · We are pioneers for intelligent veterinary medicine in Germany - we shape the veterinary practice in an innovative, personalized and convenient way to create a better experience for pets, pet owners and our practice team. · Our goal is to provide our employees ...
Patient Services Coordinator

2 days ago

Beth Israel Lahey Health Milton, United States

Job Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Reporting to the Practice Manager or their designee ...