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Service Coordinator - Pawtucket, United States - Encore Fire Protection
Description
Overview:
Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection.
Encore is an industry leading, full service fire protection company serving all of Northeast from offices in Rhode Island, Connecticut, Massachusetts, Maine, New Hampshire, New York, and New Jersey.
Our continued growth and success has created the need for a Service Coordinator on our Operations team in the Pawtucket, RI.
Our service coordinators are our front line problem solvers and in many cases the voice of reason.They enjoy the fast pace environment and are masters at assembling the daily schedules of our service business to maximize profitability.
Your primary goal will be to provide outstanding customer service while establishing the most efficient schedule for our installation, repair, and service crews.
Someone that will excel in this role will have 2 -3 years of office experience and has an undeniable desire for growth.
Service Coordinators have a very defined track for advancement that can lead to a financially rewarding career in Project Management, Operations Management, Analyst, or Sales.
The timeline for advancement is based on the individual's motivation to progress.What you'll be doing:
Manage the service delivery schedule for a defined geographic region with up to 10 technicians
Maximize daily productivity (revenue) by scheduling work based on your technicians' ability and route efficiency
Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
Use and promote excellent customer service soft skills
What you'll need to do it:
College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals' initiative to develop advanced skills
Exceptional interpersonal and persuasion skills
Professional, customer-focused approach to completing assignments and representing Encore
Knowledge of Rhode Island geography is a definite plus but not required
Benefits:
As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day.
Here are just a few a few perks that a successful individual in this role can expect:
Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
Purpose and results driven work environment (work smarter not harder)
We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set
Speaking of attire, we offer all employees Encore gear when they join the team
Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed
Access to leading edge web-based productivity tools
Participation in Fidelity 401(K) that includes employer match
Medical, Dental, and Vision benefits through Blue Cross
Company-paid life insurance policy of $50,000
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status%929299% %%admin%%
