General Manager - Washington, United States - LINE DC

LINE DC

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k)
401(k)

matching

Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

NEW Offering a $300 HIRING BONUS for any Ward 1 residents

If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.

Job Overview
The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments.

They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives, and achieve and maintain superior financial results while fostering a guest-focused environment.

They will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions.

They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.

The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company's operation, it may be necessary that each

employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you.

Accordingly, you may be expected to perform other tasks as needed or as directed.

Responsibilities

Administrative:

Serve as the liaison between your property and the Managing Director
Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.
Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and monthend analysis
Review payroll records for appropriate personnel
Implement policies and procedures involving severe weather, safety and fire
Responsible for planning, documenting, implementing and monitoring department training programs
Accountable for the timely completion of any projects as requested
Comply with hotel purchasing and invoice procedures
Coordinate contract services relevant to specific areas of responsibility
Develop a continuous fiveyear capital improvement plan for operations
Ensure that all accounting standards are adhered to
Implement and adhere to the company Standard Operating Procedures for all departments
Maintain accurate records and files of hotel programs

Communication:

Communicate effectively and collaboratively with intercompany support teams
Brand, Revenue, People, Finance, Engineering and Sales
Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor
Ensure all calls are answered in a courteous and professional manner
Initiate and maintain effective positive communication between guests and personnel
Maintain an "Open Door" communication policy for personnel and guests
Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances
Organize and conduct staff meetings and one on ones with direct reports

People:

Responsible for interviewing, selecting, training, guiding and managing employees
Ensure company recruiting and onboarding procedures are adhered to
Ensure all employees are in appropriate uniform and attire for their scheduled shift
Maintain an increased awareness of safety issues
Maintain and monitor effective personnel relations in a supportive, confidential environment
Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication
Implement labor standards and tailor job description templates to the specific hotel
Ensure development of a hotelspecific orientation and implement both property and corporate orientations
Administer and train on progressive discipline policies and procedures
Responsible for performance evaluations and setting annual goals for personnel

Operations:

Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
Have a thorough understanding of the maintenance of the property
Oversee maintenance of property exteriors and p