onsite desktop and av support technician - Columbus, United States - Randstad

Randstad Columbus, United States

2 weeks ago

Description

onsite desktop and av support technician.

columbus , ohio

posted may 21, 2024

job details

summary

$21 - $26 per hour

contract

no requirements

category computer and mathematical occupations

reference

job details

job summary:

We are looking for an enthusiastic desktop technician with Audio Visual support experience to provide onsite support to users in a fast-paced environment. The ideal candidate will be an individual who is technically savvy and has outstanding face-to-face customer service and interaction skills. Position will require technician to be onsite in Columbus, OH

2 Shifts - 1) Tuesday - Saturday 8:30AM - 5PM 2) Wednesday - Sunday 12PM - 8:30PM

For immediate consideration send resume and shift preference to

location: Columbus, Ohio

job type: Contract

salary: $ per hour

work hours: 11pm to 8am

education: No Degree Required

responsibilities:

Required Skills -

Windows & Mac OS

Hardware / Break Fix

Deskside Support

Office Suite experience

A/V Support

Job Duties

-Desired skills, responsibilities, experience needed Job Responsibilities:

-Provide Audio Visual support for meetings and onsite conferences.

-Sets up and operates A/V equipment during presentations, meetings and conferences;

-Maintains A/V equipment including projectors, speakers, microphones

for meetings and events

-Troubleshoots audio, video and web conferences

-Provides individual instruction for use of equipment

-Daily monitoring of the meeting calendar and keeping up with schedule of events

-Participation in client walk-throughs

-Daily health checks of meeting rooms and equipment

-Provide deskside support to internal users

-Provide timely follow-up and status to end users/Service Desk on incidents not resolved immediately.

-Escalate and manage service requests according to defined policies and procedures.

-Perform troubleshooting, resolution, break/fix, deskside support, hardware/connectivity support, and upgrades on installed equipment.

-Repair, service and install desktops, printers, laptops, and other peripherals utilized and supported within the Client facility, as well as repair, service and install approved and tested software packages on Client equipment.

-Perform required hardware repair and software support on all supported systems or work with appropriate warranty vendor.

-As required, install devices with operating system, software load and configuration

-Monitor and oversee various server infrastructure components (smart eyes/hands)

-Intervene in situations which require immediate response, such as server outage

-Complete onsite project work (example: deployments, refresh, setting up equipment for various business needs)

-Exhibits regular, reliable, punctual and predictable attendance

-Single point of customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

-Other duties as assigned

Job Requirements

-Working knowledge and experience with most of the following:

-Set up, interconnect and operate A/V equipment including projectors and microphones, sound systems

Integrate web and audio conferencing into meetings

Troubleshoot and resolve A/V equipment and connectivity issues

-Communicate effectively verbally and in writing

-Prioritize projects and organize time

-Train others on AV system operation

-Experienced in a Windows OS Environment

-Active Directory Experience

-MAC OS Support experience

-Virtual machine environment experience

-Experience with iPhone Support

-Proficient with Microsoft Windows OS, Office 365 Suite, Outlook, Active Directory

-Familiarity with PC support tools and software

-Ability to work independently

-Self-starter, strong organizational skills, and ability to prioritize workload

-strong verbal and written communications skills

-Ability to lift and install PCs, printers, etc. (up to 50 pounds)

-Ability to maintain flexible work schedule

-Experience using incident management (Service Now) and knowledge base system

-Experience using remote diagnostic tools for problem identification and resolution

Desired Skills & Experience -

JAMF, MAC Deployment, Digital Signage Support, ServiceNow Experience, Intune, Microsoft Certifications, A/V Support

The essential functions of this role include:

working weekends qualifications:

Experience level: Experienced

Minimum 1 year of experience

Education: No Degree Requiredskills:

Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

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