Dispatch Associate - Los Angeles, United States - CEDARS-SINAI

CEDARS-SINAI
CEDARS-SINAI
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description

Grow your career at Cedars-Sinai


When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters.

This shared culture of passion and dedication pulses through Cedars-Sinai, and it's just one of the many reasons we've achieved our fifth-consecutive Magnet designation for nursing perfection.

From working with a team of best-in-class healthcare professionals to using state-of-the-art facilities, you'll have everything you need to do something incredible—for yourself, and for others.

Join us and discover why U.S. News & World Report has named us one of America's Best Hospitals


What will you be doing in this role?

Job Summary:

Under the directions of the Central Transportation Services Management team, serves as a call agent and
dispatcher for a multi-disciplinary department. Displays an ability to learn and efficiently navigate computerized transportation dispatching
and bed tracking software (CS-Link/EPIC), refrigerator temperature monitoring software (TempTrak), and facilities service request
Word and Excel files to effectively and efficiently process and retrieve needed information in a timely and accurate manner. Capable of

handling high call volumes on a daily basis and in emergency situations while keeping in line with Department's policies and procedures.

Ability to focus on live data updates and logically schedule representatives to immediate service calls involving patient care. Should be able
to learn and recall locations of various areas and departments throughout the medical center. Must be fluent in English, read, write and
have good follow up skills and capable of working a variety of shifts. You will need to utilize proper telephone etiquette when assisting
customers, triaging calls and providing information to callers.

Must be able to lift and put away office supplies shipments as received such as:

cartons of paper, boxes of files, and other miscellaneous supplies utilized to ensure efficient productivity. Must be able to sit or stand in one
spot the majority of working hours. Adheres to all Hospital and departmental policies and procedures and complies with JCAHO and other
regulatory agencies in all work performed while maintaining patient confidentiality.


Qualifications:


Educational Requirements:

High school graduate or equivalent required. English speaking, spelling, grammar, & simple math skills equivalent to high
school level required. Courses & work experience in communications, public contact, book-keeping, business machines
and correspondence preferred.
Knowledge and understanding of the organization, functions, policies and procedures of the Department, and the inter
- relationship with other departments. Ability to interact effectively with Directors, Managers, internal staff, patients and
representatives of public agencies and business, or a comparable level of education and experience.


Licenses:

Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system
(specifically including keyboarding and mouse skills). Must additionally possess a working knowledge of word
processing, spreadsheets, presentation development, E-mail browsers and on-line reporting. Ability to type 45 to 50 WPM.


Experience:

Experience demonstrating the ability to handle multiple tasks frequently with short time-lines, to prioritize and organize
work, and to complete assignments in a timely, accurate manner.


Req ID : 2544


Working Title :
Dispatch Associate - Full Time - 10hr - Evenings


Department :
Dispatch Call Center


Business Entity :
Cedars-Sinai Medical Center


Job Category :
Administrative


Job Specialty :
Customer Support


Overtime Status :

NONEXEMPT

Primary Shift :
Evening


Shift Duration : 10 hour


Base Pay :
$ $27.24
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