- Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project.
- Ensure smooth transition to operations post go-live.
- Accountable for client education and management of expectations. Will identify and communicate issues that surface during the implementation process working to solve and coordinate resolution.
- Advocate, develop and execute continuous process improvement mythologies and tools.
- Maintains an excellent working knowledge of our product portfolio, operational capabilities and processes relating to, for example, benefit plan design, enrollment, billing, and claims administration.
- Manage the proposal process including task delegation, response editing and submission.
- Work closely with Sales Executives to manage deadlines, coordinating meetings for review and execution of proposals, questionnaires and other components.
- Peer review Proposal Specialist admin quote drafts, data entry into Salesforce, disruption report results and questionnaire responses.
- Assist in tracking information in Salesforce.
- Oversees and requests updates to the sale response data base from SMEs to ensure information is accurate/current.
- Lead process improvement efforts to increase efficiency and customer satisfaction related to the proposal process.
- BA degree in business administration or healthcare related field preferred
- 3-5 years minimum of implementation of new business experience
- 3+ years of proposal processing experience
- 1+ years of project manager experience with a track record of leading successful projects
- Someone who has worked successfully in cross-functional teams
- Results driven & detail oriented
- Highly organized
- Someone who has great communication skills (verbal and written) and can communicate with all levels of personnel internally and externally
- Passionate about delighting customers by consistently exceeding their expectations
- Eager to be part of a fun, collaborative, fast-paced team
- Experienced using workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
- A college graduate with a Bachelor's degree
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Implementation and Proposals Manager - Pasco, United States - Healthcare Management Administrators
Description
HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.
We are proud to say that for three years, HMA has been chosen as a 'Washington's Best Workplaces' by our Staff and PSBJTM. Our vision, 'Proving What's Possible in HealthcareTM,' and our values, People First, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at:
How YOU will make a Difference:
The Implementation and Proposal Manager role contributes to HMAs success by ensuring all aspects of setting up new a client and completion of proposals are completed correctly and on time ensuring broker and client satisfaction. As a member of the Sales Operations team, you will provide oversite for new client implementations and RFP responses as well as participate in department and corporate projects.
What YOU will do:
Implementation Management
The base salary for this position in the greater Seattle area is $98,000-$124,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available. In addition, HMA provides a generous total rewards package for full-time employees that includes: seventeen (IC) days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
How we Support your Work, Life, and Wellness Goals
We offer a comprehensive total rewards package including: competitive pay; annual incentive; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym facility; a gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; free parking and easy freeway access to I-405 and I-520; a well-stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more
HMA requires a background screen prior to employment.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.
HMA is an Equal Opportunity Employer
