Customer Service Rep I - Milford, United States - Terminix

Terminix

Verified Company

Milford, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

What do our Customer Service Representatives (CSR) do?
Our CSR's are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers' concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Must be located near Milford, NH.

Responsibilities include, but are not limited to;

Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule, and reschedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
Smile while talking on the phone

What do you need?

Located near Milford, NH
High school diploma or GED
Have excellent listening and communication skills
Have a pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate multitasking skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Available to work Monday-Friday and Saturdays as needed
Successfully meet preemployment background screen

Pay:
$19.00 per hour

Benefits: