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    Client Partner - Wilmington, United States - Tech Mahindra

    Tech Mahindra
    Tech Mahindra Wilmington, United States

    2 weeks ago

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    Description

    Role:
    Client Partner


    Location:
    NJ / Philadelphia

    Objectives of this role
    Serve as the main point of contact in all matters related to client concerns and needs
    Build and strengthen client relationships to achieve long-term partnerships
    Maintain accurate client records, keeping track of any contract updates and renewals
    Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
    Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
    Responsibilities
    Handle inquiries and requests from customers and address their needs
    Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
    Meet regularly with other team members to discuss progress and find new ways to improve business
    Generate progress reports for clients and senior leaders within the organization
    Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
    Required skills and qualifications
    Professional experience in a sales or customer service role
    Ability to multitask and juggle several responsibilities simultaneously.
    Strong written and verbal communication skills
    Excellent organizational skills and attention to detail
    Preferred skills and qualifications
    Proven track record of meeting or exceeding quotas and receiving positive customer feedback

    #J-18808-Ljbffr
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