- Ensures the correct and timely set-up of all Banquet Event Order functions.
- Sets-up and breaks-down tables, chairs, audio-visual (AV) equipment and platform/stages and other equipment as specified by client or group requirements. Arrange table linens, skirting and tabletop items and clean, store and secure all tables, chairs and AV equipment, and platforms/stages for banquet functions.
- Maintains the highest standards of cleanliness and sanitation throughout the banquet function space, pre function space and storage areas to include the carpet, walls, walks, doors, windows, and heating/air conditioning units.
- Maintains the banquet storeroom in a neat and organized manner stocked with all appropriate supplies necessary for meetings and/or food service functions.
- Breaks down after the completion of functions and ensures that all equipment and supplies are stored properly.
- Provides immediate attention to all members and guests as needed.
- Assists in taking beverage orders and serves food where needed.
- Helps to pour and refill wine, coffee, water, and other beverages served with and after the meal.
- Helps clear soiled dishes as needed.
- Assists Banquet Manager, Banquet Bar Captain, and other employees in assuring that the club's policies and procedures for serving alcoholic beverages are consistently followed.
- Trains and helps evaluate banquet staff.
- May serve as the Club's opening or closing manager or manager on duty.
- Greets members and guests.
- Coordinates food service between kitchen and banquet service staff.
- Inspects all linens daily for proper appearance.
- Helps to resolve member and guest complaints.
- Ensures that all safety, accident, and emergency policies and procedures are in place and consistently followed.
- Inspects dining room to ensure proper maintenance, cleanliness, and safety.
- Assist management in daily operation of the Food & Beverage Service.
- Working closely with Food & Beverage Managers to coordinate food service between kitchen and dining staff and coordinate operating procedures for all staff pertaining to food service being offered.
- Must be able to assign, monitor, and complete all opening and closing procedures for all service staff.
- Monitor and enforce Hillwood Country Club rules, policies and procedures for members, guests, and staff.
- Able to work at a rapid pace while maintaining attention to detail, and the ability to multi-task.
- Must have good supervisory skills.
- Must have good communication skills and ability to promote sales.
- Interact with members to answer questions, solve problems, oversee services, and ensure member satisfaction.
- Undertake special projects that are assigned by the F&B Director.
- Must be skilled in time management.
- Must have teaching and motivational skills.
- Must exhibit an excellent service attitude and be willing to go above and beyond to accommodate the members and exceed their expectations.
- Must be flexible and able to adjust to meet the changing needs of Hillwood Country Club and the membership.
- Must maintain a level of professionalism and communicate effectively.
- Must show enthusiasm for the job and for Hillwood Country Club.
- Must be considerate, patient, and willing to help fellow staff members.
- Must have a good self-image and be able to command the respect of the employees.
- Must be able to tolerate pressure and work calmly and efficiently during busy times.
- Possess the highest work ethics, personal morals, and honesty beyond reproach.
- Receives and greets members and guests.
- Coordinates food service between kitchen and service staff.
- Inspects all linens daily for proper appearance.
- Ensures staff is properly uniformed.
- Maintains all silver service ware items.
- Resolves member/guest complaints.
- Assures that all safety, accident and emergency policies and procedures are in place and
- Assist in selecting, training, supervising, and evaluating service staff.
- Ensures new hires are familiar with Point-of-Sale procedures.
- Inspects dining room to ensure proper maintenance, cleanliness, and safety.
- Ensures all storerooms are clean and organized.
- Assures that pre-opening cleaning tasks are assigned and completed as required.
- Monitor's dining reservations.
- Assists in monthly beverage inventory.
- Assists with table clearing and resetting as needed.
- Suggests when additional service supplies and small equipment are needed.
- Assists in dining room inventory assessments.
- Performs other duties as directed by Management.
- Adheres to all policies and procedures, memos, and oral instructions.
- Maintains Food Safety Certification.
- Maintains Alcoholic Beverage Certification.
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Banquet Captain - Nashville, United States - Hillwood Country Club
Description
Job DetailsLevel
Management
Job Location
HILLWOOD - NASHVILLE, TN
Position Type
Full Time
Travel Percentage
None
Description
Position Title: Service Captain (Banquet)
Department: Food and Beverage
Reports To: Food & Beverage Director, F&B Manager
Supervises: Hostesses, Server Assistants, Servers, Bussers & Bartenders
Employment Status: Full-Time
FLSA Status: Exempt
Effective Date: August 8, 2023
POSITION SUMMARY
The F&B Manager is responsible for ensuring that members and their guests have a pleasant and memorable dining experience. Responsible for assisting with daily food and beverage operation, the F&B Manager monitors setup, maintenance, cleanliness, and safety of dining areas. As part of assisting with daily operations, the F&B Manager is responsible for training and monitoring the Service Staff to the standards of excellence that are held at Hillwood Country Club. As a F&B Manager, the individual will be responsible for acting as Manager on Duty (MOD) for lunch service, dinner service, and member events when applicable.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
