- Install, troubleshoot, repair, operate, and maintain EUD devices (computers, workstations, laptops, thin clients, printers, scanners) and any other equipment within the scope of this task.
- Under minimal supervision provide front line support to end users to include interacting
- Provides on-site or remote technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
- Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
- Interacts daily with supervisor, peer groups and customers in order to manage workflow in timely and professional manner.
- Operational requirements dictate 24/7 coverage: day shift with night and weekend on-call
- Responsible for documenting, upgrading, and replacing hardware and software systems.
- Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various
- Regular travel to all warehouse locations to set up new devices and circuits or solve other support needs will be required. (Possible 40% travel within the US)
- Performs other duties as requested by the Senior Network Engineer or IT Director.
- Completes any required compliance exams on a yearly basis.
- Adherence to all LifeScience Logistics Policies and Procedures.
- Professional presentation and demeanor
- Experience with the Fortinet solutions suite is a plus
- Wireless
- VPN
- WebEx - Phone system experience a plus
- Zebra RF Equipment is a plus
- Thermal printers is a plus
- Laptop configuration
- MacBook Configuration
- Docking stations -support configuration
- Extensive experience with troubleshooting Microsoft OS (Windows 7/10), Active
- MacBook, OSX
- Current certifications in IT technologies applicable to the position
- Associate degree or Technical degree a plus
- Two to four years uninterrupted experience with required technologies.
- Good problem-solving and decision-making skills
- Exceptional customer service skills
- Demonstrates good judgment
- Strong interpersonal skills and ability to work well with a wide range of people
- Willingness to accept additional responsibilities.
- Takes initiatives in development and completion of projects
- Familiarity with warehousing and distribution software is a plus
- Tecsys WMS/DMS Application knowledge is a plus
- Excellent analytical skills
- Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanners and other items
- Experience with image/load set deployment in an enterprise environment
- Attention to detail and the ability to complete tasks consistently and accurately
- Strong time-management and organizational skills
- High level of ethics and integrity
- Prudence in management of confidential information
- Ability to work independently on assignments by researching issues, analyzing data, providing appropriate updates to supervisors, and proposing solutions to problems encountered
- Excellent coordination and project management skills
- Ability to meet deadlines in a fast-paced setting
- Strong oral and written communication skills
- Professional presentation and demeanor
- Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
-
Desktop Support Technician
1 week ago
Ovation Workplace Services East Durham, United States**Job Role - Desktop Support Technician** · **Job Summary** · Desktop Technician will provide day to day local · Smart · Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as ...
-
Desktop Support Technician
2 weeks ago
Ovation Workplace Services East Durham, United StatesPay: $48, $52,000.00 per year · **Benefits**: · - 401(k) matching · - Dental insurance · - Health insurance · - Life insurance · - Paid time off · - Vision insurance · Schedule: · - 8 hour shift · - Monday to Friday · **Education**: · - Bachelor's (preferred) · **Experience**: · ...
-
Desktop Support Technician
1 week ago
Ovation Workplace Services East Durham, United StatesJob Role - Desktop Support Technician · Job Summary · Desktop Technician will provide day to day local · emote desktop support, receive inbound calls, · answer questions, troubleshoot and document steps performed to resolve challenges with hardware, · customer resolution for call ...
-
Research Support Technician/lab Technician
1 week ago
Adientone Durham, United StatesJob Duties: · - Support for on-site, field-testing and assay execution for applied science activities under the direction of the Project lead. This includes but is not limited to test preparation, test participation, and test cleanup. · - Data collection, organization, and report ...
-
IT Support Technician
1 week ago
TFS HealthScience Durham, United StatesJob Description · Job Description · Join Our Team as an IT Technician · About this role · TFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development ...
-
Research Support Technician
1 week ago
GTT, LLC Durham, United StatesResearch Support TechnicianContract Duration 12 Months · Job Duties:The Research Support Technician will support on-site, field-testing and assay execution for applied science activities under the direction of the Project lead. This includes but is not limited to test preparation ...
-
Desktop Support Technician
3 weeks ago
Venture Talent Consulting Durham, United StatesAre you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization. · Overview · We are currently seeking a Desktop Support Technician that will be a critical member of a U. ...
-
Research Support Technician
1 week ago
TekWissen LLC Durham, United StatesJob Description · Job DescriptionOverview TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Buildin ...
-
Desktop Support Technician
1 week ago
Murtech Durham, United StatesJob Description · Job DescriptionDesktop Support Technician Pay Rate: $21.00/HR W2Hours: Full time, M-F, 8am-5pmLocation: 10 Moore Dr, Durham, NC 27703Duration: 6+ months Description:Provide hardware/software support services to onsite client including break/fix · Diagnose end-us ...
-
Desktop Support Technician
2 weeks ago
Murtech Durham, United StatesJob Description · Job DescriptionDesktop Support Technician Pay Rate: $24.00/HR W2Hours: Full time, M-F, 8am-5pmLocation: 10 Moore Dr, Durham, NC 27703Duration: 6+ months Description:Provide hardware/software support services to onsite client including break/fix · Diagnose end-us ...
-
Desktop Support Technician
5 days ago
Venture Talent Consulting Durham, United StatesAre you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization. · Overview · We are currently seeking a Desktop Support Technician that will be a critical member of a U. ...
-
Desktop Support Technician
3 weeks ago
Murtech Staffing and Solutions Durham, United StatesJob Description · Job DescriptionDesktop Support Technician · Pay Rate: $24.00/HR W2 · Hours: Full time, M-F, 8am-5pm · Location: 10 Moore Dr, Durham, NC 27703 · Duration: 6+ months · Description: · Provide hardware/software support services to onsite client including break/fix ...
-
Desktop Support Technician
3 weeks ago
Venture Talent Consulting Durham, United StatesJob Description · Job DescriptionAre you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization. · Overview · We are currently seeking a Desktop Support Technician that w ...
-
Research Support Technician
1 week ago
Aequor Technologies LLC Durham, United StatesJob Duties: · " Support for on-site, field-testing and assay execution for applied science activities under the direction of the Project lead. This includes but is not limited to test preparation, test participation, and test cleanup. · " Data collection, organization, and report ...
-
Laboratory Support Technician
1 week ago
BioAgilytix Durham, United StatesAt BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly ...
-
Desktop Support Technician
1 week ago
Life Science Logistics LLC Durham, United StatesJob Description · Job DescriptionMajor Duties and Responsibilities (essential Functions): · • Install, troubleshoot, repair, operate, and maintain EUD devices (computers, workstations, laptops, thin clients, printers, scanners) and any other equipment within the scope of this tas ...
-
Help Desk Support Technician
1 week ago
Decision Point Durham, United States· Help Desk Support Technician · ID · Job Locations · US-NC-Durham · Category · Information Technology · Type · Regular Full-Time · Overview · DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team The Help Desk Support Technician will work in a ...
-
Audio Visual Conference Support Technician
1 week ago
National Capitol Contracting Durham, United StatesPosition Summary · This position is on-site in Durham, NC. · National Capitol Contracting is seeking an energetic and service-oriented Audio Visual Conference Support Specialist to join a team of professionals at the NIH, the nation's premier scientific and medical research cente ...
-
Audio Visual Conference Support Technician
3 weeks ago
National Capitol Contracting LLC Durham, United StatesJob Description · Job DescriptionPosition SummaryThis position is on-site in Durham, NC.National Capitol Contracting is seeking an energetic and service-oriented Audio Visual Conference Support Specialist to join a team of professionals at the NIH, the nation's premier scientific ...
-
Project Technician
2 weeks ago
University of New Hampshire Durham, United StatesSummary · **Operating Title** · - Project Technician**Long Classification Title** · - Research Associate I**Campus Location** · - Durham**Department** · - UNH COLSA Natural Resources & the Environment**Summary of Position**Acceptable minimum level of education** · - Bachelor's**A ...
Desktop Support Technician - Durham, United States - LifeScience Logistics
Description
Major Duties and Responsibilities (essential Functions):
Additional Duties and Responsibilities:
Employee Specifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competencies listed below are representative of the knowledge, skill, and/or ability required.
Technical/Functional Competencies:
Education and Work Experience:
Other Competencies:
LifeScience Logistics is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other federal, state, or local protected class.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)