- Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Other duties as assigned.
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
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night auditor - Newport, RI, United States - Shaner Hotel Group
Description
Job DescriptionThe Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,
About the Team
Shaner Hotels has an amazing opportunity at The Newport Harbor Hotel and Marina located in the heart of downtown Newport, Rhode Island. The pinnacle of harbor side accommodations, our hotel, marina, and Saltwater Harbor Restaurant are located in the heart of downtown Newport and provide exceptional amenities and a prime location for our guests. Surrounded by historical cobblestone streets and world-famous yachts, The Newport Harbor Hotel and Marina neighbors everything in the downtown area. From shopping and dining to simply strolling around and seeing the sights, we are steps away from experiencing the city by the sea. Our property offers kayaks, paddleboards, bikes, and plenty of waterfront space to relax and host functions. We offer unique, diverse, and naturally lit conference space here at The Newport. We are dedicated to providing exceptional experiences for our client's right down to the smallest detail.
