Manager, Platform Services and Patching - Foxborough, United States - Thrive Networks Inc
Description
Will work from Foxborough office 3x per week:
About Us:
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services.
Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.
If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVEPosition Overview:
This position offers you the opportunity to join our rapidly growing organization. We're looking for a customer
Essential Duties & Responsibilities**- Lead a group of highly motivated Engineers
- You need to have a highlevel understanding of OS and 3rdparty patching.
- Create and present monthly/weekly reports and KPIs
- Work with Complex customer requirements to support their unique business needs and compliance with their Security needs
- Hold reviews with team members and weekly team meetings
- Provide weekly feedback on team performance and ways to improve
- Provide upgrade support and upgrade path
- Work with Management on how to better utilize the platforms
- Understand how each platform is used and the criticality of the service it provides
- Develop and update the Disaster Recovery plan for assigned Platforms
- Performance reporting through data analysis as it relates to the Platforms Owned by the Platform Services team
- Available to work outside of standard hours when necessary or as part of oncall rotation if applicable
- Other duties as required
Qualifications:
- Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
years of Kaseya experience and Kaseya Certification
years of Management in an MSP environment
- Strong written and verbal communication skills
- Attention to detail and focus on adherence to SOPs
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