IT Specialist - Mount Laurel, United States - Innovative Defense Technologies (IDT)
Description
Background information:
Innovative Defense Technologies (IDT), provider of automated software testing, data analysis, and cybersecurity solutions for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Corporate Helpdesk Technician to be based in our Mount Laurel, NJ office.
Overview:
_ All applicants must be able to obtain/maintain an active U.S. Security Clearance._
Responsibilities Include:
- Daytoday end user support and ensuring tickets are closed in a timely fashion.
- Image, deploy, troubleshoot, maintain end user workstations
- Perform requirements analysis, translating business need into IT resource specifications
- Developing documentation
- Asset management and procurement
- Provision end user workstations per corporate and end user needs
- Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure
- Contribute to improvement of administrative and operational processes
- Ensure that all systems are in compliance with industry standard IT security frameworks such as NIST and ISO.
Minimum Required Qualifications:
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering
- 2+ years of experience in a relevant technology field required
Required skills:
- Experience with imaging end user workstations
- Experience with enterprise domain/active directory environment
- Experience with ticketing systems
- Experience interfacing directly with end users and troubleshooting end user issues
- Extensive experience with Operating Systems (Windows) configuration and administration
- Experience working within Microsoft 365 environments
- Basic networking experience understanding IP and subnetting
- Demonstrated ability to shift from one project to another in an agile work environment
- Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
- Ability to travel approximately 15% to remote IDT offices around the US.
- Experience with cloud environments, such as Amazon Web Services and Microsoft Azure
Preferred skills:
- BeyondTrust remote support solution
- Zendesk ticketing solution
- Networking protocol experience , TCP, UDP, ICMP)
- VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
- Familiarity with IT Compliance frameworks (NIST, ISO, etc )
Competencies:
- Ability to create and employ requirements and specifications during discovery phase of corporate solutions.
- Desire to stay current with industry trends and best practices
- Excellence in technical oral and written communication with peers and nontechnical cohorts
- Be capable of working independently, but thrive in a team environment
- Solid analytical abilities, coupled with a strong sense of ownership, urgency, and drive
EEO Statement:
IDT is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other basis protected by federal, state, or local law.
