Merchandise Team Leader - Riverhead, United States - Offline by Aerie
Description
:The Merchandise Team Leader supports the Store Team Leader and is responsible in achieving sales goals, meeting merchandising brand standards and
delivering operational excellence through effectively leading a high performing merchandising and stock team.
ESSENITAL FUNCTIONS:
Put the customer first through Visual Merchandising by delivering flawless execution in Windows, Floorsets, Marketing and 5 Standards to drive Traffic and
deliver our seasonal brand and product message.
RESPONSIBILITIES:
Visual & Operational Execution
- Maintain 5 S standards on the sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.
- Manage all visual directives, mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe.
- Generate and analyze merchandise reports and make necessary brand appropriate merchandising moves to maximize presentation and drive sales.
- Oversee and participate in the efficient and productive handling of all merchandise from shipment receipt and processing, floorsets, markdown
- Oversees and ensures efficiency of all daily operational procedures.
- Executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet
Leadership
- Motivate and inspire the team by developing and delivering a compelling vision and purpose which encompasses American Eagle Outfitter's Core
- Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
- Hold the store team and selfaccountable for achieving all brand, performance and behavior standards.
- Build effective relationships with associates, peers and supervisor to develop a high performing team and customercentric culture
- Lead and participate in productive weekly leadership meetings that align with and drive the business strategy.
- Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance
- Comply with all AEO Inc. Loss Prevention standards and provide a safe environment for associates and customers.
- Ensure all associates training and development initiatives are executed in a timely manner
- Analyze reporting and daily sales trends to make realtime strategic business decisions to drive results.
- Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media).
- Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs.
- Support the Store Team Leader in the execution of the short and long term store business plans to drives KPI results and maximizes
- Effective use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)
- Contribute to the achievement of all store financial, revenue and expense targets.
- Recruit, hire, develop and retain service team roles to ensure the store is sufficiently staffed to meet the needs of the business.
- Train, develop and coach the associate team; provide appropriate level of performance feedback to increase confidence and capability.
- Drive employee engagement by recognizing and rewarding employees for outstanding performance.
- Ensure that all associate team adheres to all employment practices and policies.
- Consistently assess and provide ongoing performance feedback through realtime coaching, scheduled touchbases, individual development planning
- Manage compensation decisions in partnership with the Store Team Leader and District Team Leader for service team.
- Develops succession plans to ensure career paths for all associates; encourages associates to pursue internal opportunities.
- Recognize and properly resolve customer and performance issues; communicate high priority issues to the Store Team Leader and District Team
Updated April 2019
QUALIFICATIONS:
- Minimum high school education or equivalent.
- 2+ years of retail or equivalent management experience preferred.
- Ability to lead a team; delegate and follow up.
- Ability to develop and train others.
- Knowledge and understanding of employment laws including compliance with federal, state and local requirements.
- Demonstrated time management, prioritizing, organizing and problem solving skills.
- Demonstrates business acumen.
- Demonstrated ability to communicate effectively with customers and store team.
- Demonstrated ability to handle multiple tasks and work in a fastpaced and deadl