- Serve as the main internal resource for billing-related questions from clinical, administrative, and operational teams
- Update and maintain patient accounts, including demographics, insurance information, corrections, and adjustments
- Research and resolve billing discrepancies, posting errors, and account inconsistencies
- Partner with billing, coding, and collections teams to ensure timely and accurate account resolution
- Document account activity and resolutions in medical billing systems in accordance with company policies
- Identify recurring billing issues and communicate trends or improvement opportunities to leadership
- Serve as the primary contact for patient questions regarding medical billing statements, charges, payments, and balances
- Clearly explain insurance processing, billing details, and patient financial responsibility
- Assist patients with payment options and payment plans based on company guidelines
- Escalate complex or sensitive billing concerns to appropriate internal teams
- Ensure all patient interactions meet customer service, compliance, and privacy standards
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Billing Customer Support Associate - Jacksonville - H2Health
Description
Billing Customer Support Associate | Full-time | Jacksonville, Fl
H2 Health is seeking a Billing Customer Support Representative to support both internal teams and patients with medical billing questions and patient account updates. This role plays a key part in ensuring accurate billing, clear communication, and a positive patient financial experience across our outpatient healthcare operations.
The Billing Customer Support Representative serves as the primary point of contact for internal billing inquiries and external patient billing questions. This role is responsible for maintaining accurate patient accounts, resolving billing issues, and providing clear, compassionate support related to medical billing statements, insurance, and payments.
Internal Billing Support
Patient Billing Support
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Support Associate
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