Service Writer - Bakersfield, United States - Golden State Peterbilt - Bakersfield

Golden State Peterbilt - Bakersfield

Verified Company

Bakersfield, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

As a Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Salary/Benefits
This role will give you the opportunity to work for one of the world's leading luxury car brands, and to deal with customers from a wide range of backgrounds

In return, we offer:

Commissionbased income based on your abilities
Ongoing comprehensive training both online and inperson to help you grow
Great benefits package including insurance, vacation, and retirement
Responsibilities
Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and facetoface at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

About You

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.

Qualifications- Prior experience as a service advisor or service writer required Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on BMW products and services- Excellent follow-up and follow-through skills to ensure client satisfaction- Must have the ability to communicate technical information in non-technical terms to clients- Ability to evolve and adapt to changing business needs

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._