Case System Support Specialist - Austin, United States - Health & Human Services Comm

Health & Human Services Comm

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Information Technology SS IV-
Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Performs assigned duties for DCPS or other requirement necessary for continuous operation of the DDS system.
Establishes standards for customerfocused communication and coordination within areas of responsibility and with all internal and external associates and customers.
Accomplishes independent tasks involving special projects, long range planning, and providing systems evaluation/analysis for DDS as assigned by the SMS Unit Manager.
Assists DDS System Support in providing back up coverage to resolve a broad range of complex hardware and software problems.
Serves as backup for the SMS Unit Manager on tasks related to report preparation, training, and management coordination.
Trains new staff in case processing system operations

Knowledge Skills Abilities:

Ability to use Microsoft Windows operating systems, spreadsheet, electronic mail, graphics, SQL tracker database, and 3rd party software.

Ability to operate in the case processing system environment.
Ability to utilize IBM PC/compatible hardware, disk drives, memory modules, video components, and laser printers.
Ability to work with network servers in a Windows environment.
Ability to utilize Ethernet LANs.
Skill in case system operating principles and procedures.
Ability to implement procedures on systems security, virus control, inventory control, and database management.
Ability to implement and maintain methods for enhancing customer service delivery.
Skill in troubleshooting techniques to diagnose microcomputer hardware and software problems.
Skill in writing, editing, and communicating (both verbally and in writing) technical information to staff having a lower level of technical expertise.
Skill in organizing and managing multiple tasks to meet overlapping deadlines and to work independently, under pressure, with minimum supervision.
Ability to read complex documentation, interpret it for others, and train less experienced staff.
Skill in functioning as part of a team and contribute to a harmonious working environment.
Skill in communicating with all levels of staff in the Commission, be tactful, patient, and courteous in all interactions.
Ability to conform to established policies, procedures, and practices.
Ability to move, lift, and install hardware and supplies weighing 40 to 50 pounds.
Ability to demonstrate tact, informed presentations, and independent judgment in a leadership role.

Registration or Licensure Requirements:

None

Initial Selection Criteria:

Graduation from a standard senior high school or equivalent, supplemented by courses in computer science, is generally preferred. Experience and education may be substituted for one another.
2. Two years' experience working in a case processing system or similar environment.
3. One year experience in implementing procedures on systems security, virus control, inventory control, and database management.
4. Two years' experience using Microsoft Windows operating systems, spreadsheet, electronic mail, graphics, SQL tracker database, and 3rd party software.
5. Exhibits a stable work history.

Additional Information:

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers.

Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

This position occasionally requires work during the weekends, holidays, and before or after normal business hours.
Individuals selected for positions with the Disability Determination Service (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems. The job offer is contingent upon a full suitability clearance through SSA.
Applicants will be assessed through a panel interview.
Consideration will be given to filling additional vacancies that occur during this posting period.
Individuals with the same FJD may not apply.
MOS Code:HHS agencies use E-Verify. You must bring your I9 documentation with you on your first day of work.