Director of Operations - Millburn, United States - 1-800-GOT-JUNK
Description
Company Background
1-800-GOT-JUNK? is a franchise-based, full-service junk removal company dedicated to helping people reclaim the space in their homes and businesses.
Environmental sustainability is important to us GOT-JUNK? has been recognized as the workplace of choice through numerous awards, including Best Place to Work and 50 Most Engaged Workplaces.
We are an equal opportunity employer that offers a fantastic culture that is "All About People", and where personal and professional wins are celebrated.
Overview
The Director of Operations is to build and sustain a leadership and culture that delivers business results efficiently and cost-effectively to achieve excellent customer service.
Demonstrating and fostering a team focused on leadership, coaching, development, communication, labor management, process improvement, and strategic planning are also critical in this role.
Accountability Metrics
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Customer Reviews:Aligned with your "Customer Obsessed" value, this measures how satisfied customers are with our services.
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Productivity - Jobs Per Employee Tracking productivity metrics like jobs completed per employee per day/week/month that help identify training needs, process inefficiencies, or staffing gaps that impact your ability to "Get it Done."
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On-Time Delivery Rate: For a junk removal business, promptness and reliability are essential. Tracking the percentage of jobs completed within the scheduled service window allows you to assess operationalefficiency, and customer satisfaction, with safety
.
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Employee Retention Rate:In line with your "Team Player" value, monitoring employee turnover is crucial. High retention rates indicate an engaged workforce, reducing costs associated with hiring and training new staff.
Key Responsibilities
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Operations Management:
○ Oversee day-to-day operations including staff scheduling, route planning, truck maintenance, and inventory management.
○ Analyze operational data and metrics to identify areas for enhancement and implement process improvements.
○ Ensure compliance with all relevant regulations, policies, and safety protocols.
○ Coordinate with other departments (Sales, Customer Service, etc.) to align operational strategies.
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Team Leadership:
○ Foster a collaborative team environment that upholds our "Team Player" value.
○ Provide guidance, coaching, and professional development opportunities to operations staff.
○ Conduct performance reviews and implement recognition and incentive programs.
○ Exemplify transparency by maintaining open communication and sharing key information.
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Customer Experience:
○ Consistently deliver exceptional customer service in adherence with our "Customer Obsessed" value.
○ Monitor and respond to customer feedback, concerns, and complaints in a timely manner.
○ Identify opportunities to enhance the customer journey and implement improvements.
○ Ensure all customer-facing staff receive proper training on service standards.
Strategic Planning:
- Develop and execute operational plans aligned with organizational goals and our "Goal Orientated" approach.
- Analyze industry trends, market conditions, and competitor activities to inform strategic decisions.
- Establish and monitor key performance indicators (KPIs) to measure operational success.
- Manage the operations budget and control costs while maintaining service quality.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management, preferably in the service industry.
- Proven ability to lead and motivate teams while fostering a positive work culture.
- Excellent problemsolving, decisionmaking, and analytical skills.
- Proficiency in operations management software and data analysis tools.
- Strong leadership qualities with a focus on collaboration and team building.
Our Core Values:
- Team Player
- We're stronger together and always have each other's back
- Transparency
- We keep it real
- Customer Obsessed
- We ask questions, listen and genuinely care about our customers
Pay:
$120,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location:
In person
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