- Lead and implement large-scale transformation programs aligning with organizational goals
- Engage with stakeholders to ensure a cohesive approach to transformation
- Manage requests for transformation products like Salesforce
- Create and maintain project plans with milestones, resources, and risks
- Identify and address risks and issues with mitigation plans
- Facilitate cross-functional activities to ensure alignment and timely deliverables
- Generate reports on program progress, risks, and decisions
- Identify opportunities for operational efficiency
- Implement change management strategies and training plans
- Review and optimize business processes
- Ensure compliance with regulations and best industry practices
- Drive consensus and innovation across stakeholders
- Adapt to shifting priorities and demands
- Bachelor's Degree in Business Administration, Healthcare, or a related field
- 5-7 years of relevant experience
- Experience in healthcare operations preferred
- Strong organizational and problem-solving skills
- Innovative mindset with a focus on driving change
- Proficiency in Salesforce and Microsoft Office
- Integrity and Trust
- Customer Focus
- Strategic Planning
- Functional/Technical skills
- Effective communication abilities
- Detail-oriented and self-motivated
- Ability to prioritize and manage multiple projects
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Process Improvement Manager - New York, United States - MetroPlusHealth
Description
Job Description
MetroPlusHealth is dedicated to empowering and uniting New Yorkers by providing essential healthcare services. If you have a compassionate and collaborative nature, join us and take pride in making a difference every day.
About NYC Health + Hospitals: MetroPlusHealth delivers top-quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens, and Staten Island, offering various products such as New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, and more. As a key player in NYC Health + Hospitals, the largest public health system in the U.S., MetroPlusHealth boasts a vast network of over 27,000 primary care providers, specialists, and clinics, maintaining strong relationships with members and providers for over 30 years.
Position Overview
MetroPlusHealth is searching for a dynamic Business Transformation Lead to revolutionize our traditional business operations, introduce new capabilities, and enhance operational efficiencies. The ideal candidate will collaborate with various stakeholders, drive initiatives like transitioning to a new Core Processing System, manage the CRM solution's product roadmap, and support business expansion opportunities. Working closely with operations and IT teams, the Business Transformation Lead will spearhead enterprise-wide process evolution, fostering adaptability and responsiveness.
This role reports directly to the Vice President of Business Transformation and requires a passion for operations, technology, data, transformation, and innovation.
Responsibilities
Minimum Qualifications
Professional Competencies
