Assistant Executive Director of Public Safety - Boston, United States - Division of Occupational Licensure

Description

About the Organization:

The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws.

DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions.

DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational School Education (OS).

The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers.

In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations.

DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach.

The Division of Occupational Licensure is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status.

We strive to reflect diversity in all facets and levels of our agency. The Division of Occupational Licensure values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

About the Role:

The Public Safety Licensing Unit ("Unit") is one of DOL's administrative units.

The Unit administers the licensing functions for all public safety licenses and certifications issued by boards and commissions housed under the Office of Public Safety & Inspections ("OPSI").

Examples of such licenses included but are not limited to:

amusement licenses; building official and inspector certifications; construction supervisor licenses; elevator licenses; hoisting licenses; and licenses for various other regulated activities and programs.

The mission of the Unit is to timely process and issue licenses to individuals and businesses who meet the requirement for licensure, as well as to timely process the renewal of qualified licensees.

Duties and Responsibilities:
(these duties are a general summary and not all inclusive)


Assist with oversight of the day-to-day licensure operations and processes.

• Manage all licensing and regulatory functions for the Unit.
• Determine if applicants are eligible for examination in relevant licensure categories by evaluating experience, verifying educational requirements, and confirming health and safety obligations.
• Make regular reports and recommendations to the Executive Director based on review of process efficiency.
• Assist in negotiating, drafting, and executing reciprocal licensure agreements with other state and provincial jurisdictions, as appropriate.

Train and oversee unit personnel.

• Orient, train and supervise administrative staff.
• Conduct performance evaluations, Employee Performance Review System ("EPRS"), and provide positive feedback and progress as needed to meet the Unit and/or Agency goals.
• Delegate tasks, assign and review work product.
• Provide supportive work environment to facilitate personal and professional growth of staff.
• Recruit, screen, and interview for staff positions.

Oversee customer service response.

• Oversee all staff member responses to requests made pursuant to the Public Records Law and Fair Information Practices Act.
• Ensure assistance is provided to applicants and licensees regarding the license process and compliance with statutes and regulations.
• Act as liaison to the DOL Welcome Center.

Preferred Knowledge, Skills, and Abilities:

• Strong familiarity with general management and with regulatory processes.
• Strong written and oral communication skills.
• Strong planning, research, organizational, and presentation skills that cross a broad range of substantive topics.
• Skilled in the areas of process improvement and strategic planning, systems dynamics, and systems reengineering. The Assistant Executive Director must have the ability to motivate, train, and lead subordinates.
• Proficiency in the use of computer programs such as word processing, spreadsheets, and database management.

All applicants should attach a cover letter and resume to their online submission for this position.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

• Applicants must have at least (A) five (5) years of fulltime or, equivalent parttime, professional, administrative, supervisory, or manage