Patient Service Representative - Pembroke Pines, United States - Your Eye Specialists
Your Eye Specialists
Pembroke Pines, United States
Verified Company
3 weeks ago
Description
Overview:
Duties:
- Welcome and direct patients.
- Assist patients with paperwork.
- Manage patient complaints and feedback.
- Collect and verify patient information and insurance coverage.
- Manage written, verbal and electronic communications.
- Screening incoming calls to provide the proper routing to other departments when necessary.
- Entering data for patients into an electronic medical record (EMR)
- Answering patient questions about billing and payments.
- Registering, scheduling and rescheduling patients for initial appointments and followups.
- Receiving and processing cash and credit card payments for medical services rendered.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Informing patients about delays and waiting times.
- Obtaining patients' addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Reports such as recall/cancellation distributed by Front Desk Manager and Practice Administrator.
- Traveling to other offices to assist with coverage.
- Must comply with HIPPA requirements.
- Perform related duties as assigned.
Qualification/Skills:
- Excellent active listening skills and a strong service orientation.
- Computer skills.
- EMR systems.
- Experience working as a Patient Representative, Front Desk and/or Clerical.
- Professional manner and appearance.
- Meticulous attention to detail.
- Familiarity with medical terminology.
- Strong communication skills.
- Data entry skills.
- Customer service experience.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Pay:
$ $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Health insurance
- Life insurance
- Onthejob training
- Paid time off
- Referral program
- Vision insurance
Healthcare setting:
- Clinic
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)
Ability to Commute:
- Pembroke Pines, FL required)
Ability to Relocate:
- Pembroke Pines, FL 33028: Relocate before starting work (required)
Work Location:
In person
