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Financial Services Coordinator - Decatur, United States - Chandra Britt Armstrong Md LLC
Description
Job Description
Job DescriptionPosition Overview:
We are seeking a very detail-oriented and customer-focused Financial Services Coordinator to join our team. The Financial Services Coordinator - Front Desk will be responsible for managing patient financial transactions, including collecting co-pays, collecting deductibles, collecting co-insurance, verifying insurance, and processing billing-related tasks. In addition, this role will encompass various administrative duties to ensure smooth clinic operations and exceptional patient experiences.
Responsibilities:
· Retrieve and distribute faxes daily, ensuring timely processing and distribution of important documents.
· For each patient investigate insurance patient expectations for deductibles, co-insurance and co-pays prior to patient arrival.
· Scan documents into patient charts once per week, maintaining accurate and organized patient records.
· Review incoming emails for distribution and take appropriate actions as needed.
· Address medical records requests by printing and mailing documents once per week, following established protocols and procedures.
· Retrieve voicemails twice daily, responding promptly to patient inquiries and requests.
· Answer multi-phone lines throughout the day, assisting patients with appointment scheduling, verifying appointments, and creating patient cases in AthenaHealth EMR.
· Route incoming calls to appropriate staff members and verify the status of prescriptions and other orders as required.
· Prepare for upcoming appointments daily by verifying patient insurance status, reviewing patient balances, and printing statements.
· Confirm patient appointments two days prior to scheduled appointments, ensuring accurate scheduling and reducing no-show rates.
· Send end-of-day charges via eBridge to billing companies daily, ensuring accurate and timely billing processes.
· Review and complete patient referrals once per week, coordinating with healthcare providers and specialists as necessary.
· Route and address prior authorizations twice per week, ensuring timely approval of medical procedures and services.
· Check patients in for appointments throughout the day, collecting co-pays, and updating patient information as required.
· Check patients out and make future appointments all day, providing excellent customer service and ensuring a positive patient experience.
· Address and route clinic visitors courteously and efficiently, maintaining a welcoming and professional environment.
Qualifications:
· High school diploma or equivalent required; Associate degree preferred.
· Prior experience in healthcare administration or medical billing required.
· Strong understanding of insurance verification processes and medical billing practices.
· Excellent communication and interpersonal skills, with the ability to interact professionally with patients and staff.
· Proficiency in computer applications, including electronic medical records (EMR) systems - AthenaHealth – preferred and Microsoft Office - required.
· Ability to maintain confidentiality and adhere to HIPAA regulations.
· Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment – Required.
· Flexibility to adapt to changing priorities and work schedules as needed.
Benefits:
· Competitive salary
· Health insurance coverage
· Paid time off
· Opportunities for professional development and advancement
Chandra Britt Armstrong MD, LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds to apply.
Join our team and make a meaningful difference in the lives of our patients
Company DescriptionAt Chandra Britt Armstrong MD, LLC, we are dedicated to providing top-quality medical care to all of our patients. Our team of experienced healthcare professionals is committed to ensuring your well-being and providing you with personalized care that meets your unique needs. We offer a wide range of medical services, including preventive care, diagnostic testing, and treatment for acute and chronic conditions. Our state-of-the-art facilities are equipped with the latest technology to ensure accurate diagnoses and effective treatments.Our role in this African American Community is Critical for Healthcare services.Chandra Britt Armstrong MD, LLC is an equal-opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds to apply.
Company Description
At Chandra Britt Armstrong MD, LLC, we are dedicated to providing top-quality medical care to all of our patients. Our team of experienced healthcare professionals is committed to ensuring your well-being and providing you with personalized care that meets your unique needs. We offer a wide range of medical services, including preventive care, diagnostic testing, and treatment for acute and chronic conditions. Our state-of-the-art facilities are equipped with the latest technology to ensure accurate diagnoses and effective treatments.Our role in this African American Community is Critical for Healthcare services.\rChandra Britt Armstrong MD, LLC is an equal-opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds to apply.
