Customer Service Team Leader - Bellaire, United States - ZephyrTech

ZephyrTech

Verified Company

Bellaire, United States

2 weeks ago

Posted by:

Savannah Johnson

beBee Recruiter

Description

Are you passionate about taking on responsibility and find it easy to motivate your team? Are you digitally savvy and enjoy change? Then join our team at NEXT NOZ Expert Team

We are a one-stop-shop for expertise in finance, accounting, human resources, controlling, purchasing, real estate, and customer service.

Our mission is to support companies within the NOZ/mh:
n MEDIEN group and external clients in the media and publishing industry.

With over 240 employees at our locations in Osnabrück, Flensburg, Hamburg, and Neubrandenburg, we offer professional excellence, innovative processes, and flexible solutions.

Your responsibilities will include:

Managing and organizing the team responsible for handling inquiries from our print and digital subscribers, ensuring excellent customer service
Acting as both a technical and disciplinary supervisor
Conducting employee meetings, providing feedback, and developing the team
Optimizing processes and workflows
Monitoring and interpreting KPIs and deriving appropriate recommendations for action
Acting as the interface between internal and external clients and partners

Your profile should include:

Completed commercial training and/or a degree
Previous experience in a similar position in customer service, customer support, or call center
Strong customer and service orientation
High affinity for numbers and a processoriented mindset
Confident demeanor with excellent communication and assertiveness skills
Strong team player with the ability to inspire others
IT affinity and excellent MS Office skills

We offer: