Technical Support Specialist - Deer Park, United States - International Cooling Tower Inc.

International Cooling Tower Inc.

Verified Company

Deer Park, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Join Our Team:
IT Support Analyst at International Cooling Tower Inc. (ICT)

Travel:
Occasional travel required (US and Canada)

About ICT:

At International Cooling Tower Inc. (ICT), we are committed to providing quality cooling tower solutions across North America. We are looking for a proactive and dedicated IT Support Analyst to join our IT team.

Under the guidance of the IT Manager, this role plays a crucial part in ensuring our technology operations run smoothly and efficiently.

Key Responsibilities:

Diagnose and resolve issues related to hardware and software across a variety of devices, including desktops, laptops, and mobile devices.
Install, configure, and manage hardware and software systems, including printers, scanners, and other peripherals.
Monitor and maintain optimal functioning of computer systems and networks.
Escalate complex issues to appropriate IT personnel.
Keep accurate records of IT equipment and assist in inventory management.
Participate in ITrelated projects as needed.

Qualifications:

Associate degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
Minimum of 2 years of experience in a help desk or technical support role.
Indepth knowledge of Microsoft operating systems and Office 365, with at least 2 years of administration experience in MS Office 36
Experienced in Active Directory and Azure domain services.
Solid experience in supporting iOS devices (iPhone & iPad).
Understanding of networking technologies and protocols (TCP/IP, DNS, DHCP, VPN, VLANS, Firewall management).
Ability to troubleshoot and resolve hardware and software issues.
Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
Strong independent work ethic, prioritization skills, and time management capabilities.
Physical ability to lift up to 50lbs.

Preferred Experience (Not Required):

Virtualization software (VMWARE), backup processes/software (VEEAM), SQL database support, analytics tools (Tableau), CRM and ERP systems, Firewall technologies (especially Fortinet), Linux servers, ticket management systems, hardware imaging tools, VOIP technologies, and a valid passport for potential travel to Canada.

Why ICT?