Care Navigator - Chestertown, United States - Choptank Community Health System, Inc..

Choptank Community Health System, Inc..

Verified Company

Chestertown, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Care Navigator
-
_Are you looking for meaningful, rewarding work that __provides access to exceptional, comprehensive, and integrated health care for all. Join our growing team here at Choptank Community Health._**
Job Summary: The Care Navigator will provide Chronic Care Management and Care Coordination to patients with multiple chronic conditions. Functioning as an integral part of the care team, this role provides ongoing activities and follow-up to the patient population that occurs beyond the walls of the health center and provider visits. The Care Navigator will perform appropriate assessments, assist in goal setting and self-management, and follow care plans over the telephone. This position's homesite is at the Denton Health Center providing support to Federalsburg Health Center.

Education and Experience:

High School diploma or equivalent
Certificate of completion from an accredited nursing assistant or medical assistant program; certificate must remain current
Minimum 2 years medical office experience preferred
Minimum 2 years EMR system experience preferred Strong communication skills
Strong organizational and time management skills
Basic understanding of medical terminology
Ability to understand and carry out written, oral and/or graphic instructions
Ability to interact with patients, medical and administrative staff, and the public effectively
Intermediate proficiency with computers and telephone use
Positive and proactive attitude; team player
Goal orientated
Must be punctual and have reliable transportation

Standards of Behavior:

Commitment To Service
Respect
Quality
Teamwork
Patient Focus
Integrity
Accountability
Caring & Compassion
Professionalism
Listening & Responding
Safety
AIDET

Job Related Competencies:

Empathetic Outlook

- _The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself "in the shoes" of another and to view a situation from their perspective._

Attention to Detail_
The ability to process detailed information effectively and consistently._
Problem Solving

- _Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions._

Communicates Effectively

- _Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences._

Values And Ethics_
Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair._
Time Management

- _The ability to effectively manage one's time and resources to ensure that work is completed efficiently._

Duties/Responsibilities:

Enroll patient in the specific programs via telephone by conducting initial outreach calls, assessments, and development of patientcentered care plans.
Provide timely telephonic followup by keeping track of scheduled tasks.
Adjust care plans as needed based on patient changing conditions and provider's recommendations.
Maintain ongoing communication with Care Coordinator Nurse, provider, and clinical staff electronically and by sharing patient care plans and summaries.
Provide patient services, including:
Maintain and monitor assigned patient roster.
Conduct patient outreach and telephonic care coordination with chronically ill patients.
Provide motivational support to maximize adherence to care plan.
Effectively utilize Electronic Health Record systems to gather patient medical history.
Track time spent for Chronic Care Management cases.
Effectively identify any patient issues and escalate them as appropriate.
Use appropriate community resources to address patients' needs.
Completes all necessary documentation in the patient's medical record required for Chronic Care Management.
Performs Other Duties as Required
Consistently displays professionalism during interaction with CCHS customers, staff and clinicians.
Responsible for conducting themselves in an ethical manner and reporting possible violations through the appropriate channels. Employees must be careful in both words and conduct to avoid placing or appearing to place pressure on subordinates or coworkers that could cause them to violate these standards of conduct or to deviate from accepted norms of ethical business practice.
Required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
Regular, reliable attendance is a requirement of this job.