Noc Surveillance Operator - Bethpage, United States - Ampstek LLC

Ampstek LLC
Ampstek LLC
Verified Company
Bethpage, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job summary and Responsibilities

  • Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.
  • Generally, perform troubleshooting and initial triage of issues with the potential of impacting 20,000 or more subscribers at any given time.
  • React quickly, efficiently and effectively to alarms received for supported infrastructure.
  • Responsible for tracking call volume into Altice (primarily via the Remedy ticket tracking system). Must be able to monitor incoming tickets, with an eye for developing trends and identifying potential issues
  • Document system problems, escalate and take appropriate actions according to departmental procedures. Must ensure issues are updated hourly, which includes adding notes to the Outage Board, updating Remedy tickets, contacting Command Center/ROC offices, and sending out notifications when necessary
  • Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.
  • Ability to speak to our customers in professional manner to gather additional details of their issue during an outage situation and/or confirm resolution. Also, guide customers through established troubleshooting procedures to identify and resolve their individual issue.

Job Types:
Full-time, Contract


Pay:
$ $43.00 per hour

Expected hours: 8 per week


Physical setting:

  • Office

Schedule:

  • 8 hour shift

Experience:


  • Surveillance: 7 years (preferred)

Work Location:
On the road
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