Customer Service Representative - Brooklyn, United States - NYC Careers

NYC Careers
NYC Careers
Verified Company
Brooklyn, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Customer Service Representative:


  • Apply

Customer Service Representative:


  • Agency: DEPARTMENT OF FINANCE


  • Posted on: 05/24/2024

  • Job type: Fulltime
Location


BROOKLYN

  • Title Classification: Exam may be required
Department

Business Center

  • Brooklyn
  • Salary range: $39, $45, The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
  • The Customer Operations Division has oversight of the Department of Finance business centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
  • The Customer Operations Unit is seeking a dedicated, detailoriented customer service professional to join the Brooklyn Business Center team. The CSR will assist customers at all Finance Business Center service points, including Cashiering, Customer Service, and the Information Desk.
  • Greet customers, answer inquiries, and ask questions to determine the purpose of the customer's visit.
  • Use Qmatic Orchestra to manage appointments and issue tickets to route walkin customers to the appropriate service point.
  • Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
  • Use Finance systems to analyze and communicate payment summaries and histories for parking and propertyrelated services.
  • Enroll eligible customers into various Payment Agreements.
  • Adhere to all cash and document control procedures, process customer payments and maintain uptodate and relevant backup documentation.
  • Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
Minimum QualificationsQualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.- Public Service Loan Forgiveness Residency RequirementNew York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

- Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Minimum QualificationsQualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.- Public Service Loan Forgiveness Residency RequirementNew York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

- Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a w
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