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    Field Service Coordinator - Malden, United States - Reily Foods Company

    Reily Foods Company
    Reily Foods Company Malden, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Job Summary: Maintaining day-to-day operations for the service team by performing an array administrative tasks. Provide superior customer service by receiving incoming calls and dispatching service technicians to the appropriate locations; managing installations and removals while coordinating with internal sales team and customers.

    • Accurately generates work orders for technician visits.
    • Reviews all open work orders and dispatches technicians in local areas to ensure customers receive resolution within a reasonable time frame.
    • Conducts follow up calls with customers and schedules return trips with technicians as needed.
    • Contacts customers to schedule equipment installations and removals.
    • Responds to customer requests via phone and/or email daily.
    • Maintains, organizes and files work orders, visitor logs and loan agreements.
    • Maintains internal vendor pricing and customer specific price lists.
    • Manages billing of services performed to appropriate customers.
    • Works with technicians to validate work order accuracy and processing for inventory.
    • Manages multiple email inboxes for internal and external purposes.
    • Follows all safety procedures and participates in safety training. Maintains safe and efficient use of equipment, tools, and person. Reports any injury or accident immediately to supervisory and/or any unsafe condition.
    • Supports and complies with GMP's. Understands and follows emergency action plan.

    Qualifications:

    • Intermediate IT/Computer Skills: Familiarity with Microsoft Word, Excel, Power BI, ability to learn new software and systems with ease.
    • Familiarity with Microsoft D365, D365 CRM and AX preferred, but not required
    • High level of organizational skills and attention to detail
    • Ability to work in a team based, collaborative environment.
    • Ability to adapt to changing priorities in a fast-paced environment.
    • High School Diploma or GED.
    • 2+ years of administrative experience in an office environment
    • Customer service experience preferred.
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