Wind Turbine Support Operations Manager - Schenectady, United States - Genpact LLC

Description

In this role, the Wind Turbine Support Manager leads a 24x7 team of Remote Wind Turbine Support Technicians and Shift Leads to ensure successful delivery of the process transformation commitments to our clients.

• Prioritize, guide, and provide excellent operational oversight towards the development of team personnel and shift leads
• Ensure adherence towards operational goals for the company and our client
• Excellent problem solver, hyper logical and goaloriented thinker
• Exhibit and drive an attitude that promotes and energized and engaged workforce
• Ensuring operational rigor/governance activities are adhered and followed upon
• Maintain weekly and monthly dashboards to ensure adherence to delivery expectations, while also highlighting and addressing team delivery performance concerns
• Identify the training needs of the team and facilitate the same
• Proactively manage and maintain staffing/new hire support levels
• Build and maintain effective partnership with key cross functional leaders
• Managing day to day people and process issues like shrinkage, client escalation, work queue management etc.

• Bachelor's degree or a minimum 7+ years relevant professional experience managing personnel, teams, analytics, and data management systems
• Enthusiastic and proactive team leader, with excellent people leadership skills
• Excellent communication & interpersonal skills verbal and written
• Excellent presentation skills in person & virtually
• Excellent problem solver, hyper logical and goaloriented thinker
• Demonstrated ability to hold accountability and drive successful operations
• Strong understanding of business performance management, setting up KPI's, SLA's, and other related Performance metrics
• Ability to drive process change
• Able to create & maintain relationships easily
• Ability to think critically and make quick decisions
• Ability to work effectively in team environment
• Proficient in Microsoft Office
• Excel, PowerPoint, Word
• Lead client engagements and governance meetings
• Escalation management

• Project management
• Green Belt/ Lean Six Sigma experience, with hands on exposure to Lean methodologies
• Experience with leading teams in a 24x7 environment
• Proven track record of collaborating with crossfunctional groups to produce results

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Schenectady, NY: Relocate before starting work (required)