information technology analyst iii/iv - Fresno, United States - Fresno County, CA

Description

Salary: See Position Description

Location : Fresno County, CA

Job Type: Permanent

Job Number:

Department: Internal Services

Opening Date: 05/14/2024

Closing Date: Continuous

Position Description

Annual Salaries / Scheduled Salary Increases

Information Technology Analyst III: $65,338 - $79,456

Step 6 effective 7/8/24 ($65,338 - $83,434 Annually)
3% effective 12/9/24 ($67,288 - $85,878 Annually)

Information Technology Analyst IV: $77,870 - $94,640
Step 6 effective 7/8/24 ($77,870 - $99,372 Annually)
3% effective 12/9/24 ($80,210 - $102,388 Annually)

APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME

APPLICATIONS MUST BE SUBMITTED ONLINE ONLY

The Fresno County Department of Internal Services has an exciting career opportunity for a dynamic and experienced information technology (IT) professional interested in a position as an Information Technology Analyst III/IV - Applications Trainer.

The Information Technology Analyst III/IV - Applications Trainer will be responsible for organizing, conducting, planning and developing technical software end-user trainings; conducting surveys or evaluations and analyzing training programs; assisting the IT HelpDesk to resolve end-user inquires, questions and/or concerns related to software applications.

Please note: The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules.

As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified.

Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved.

Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation.

Samples of Duties

•Organizing and conducting technical software end-user trainings both in-person and virtually;

•Providing refresher trainings and trainings for new features of software as they become available from vendors;

•Planning, developing, preparing, and updating training presentations, course material and course documentation, such as course descriptions and objectives, for in-person and virtual trainings to support ongoing user proficiency;

•Conducting surveys or evaluations and analyzing training program for effectiveness, user engagement, and software utilization to identify areas for improvement and improved user satisfaction;

•Assisting the IT HelpDesk to resolve end-user inquiries, questions, and/or concerns related to software applications.

Knowledge, Skills and Abilities

Knowledge of:

•Advanced principles and practices of technical training;

•Advanced knowledge of County enterprise level software applications, like Microsoft Office Suite;

•Current updates and new features to enterprise level software applications;

•Effective customer service principles and practices;

•Effective techniques for speaking before groups.

Skills/Abilities to:

•Utilize relevant software applications to develop and accomplish training initiatives;

•Ability to anticipate and assess needs for software application trainings;

•Research, gather and analyze data, and develop technical training courses and written and audio-visual materials;

•Develop and expand knowledge base of enterprise applications and create training materials for end-users;

•Make presentations and conduct training sessions to small and large groups;

•Write a variety of technical, instructional, and informational materials;

•Assess results and effectiveness of training programs.

Minimum Qualifications

Information Technology Analyst III

Option 1:

Experience: Four (4) years of full-time, paid work experience developing and conducting software end-user trainings.

Substitution: Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience.

Option 2:

Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field.

Experience: Two (2) years of full-time, paid work experience developing and conducting software end-user trainings.

Substitution: Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience.

Other: As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct.

Information Technology Analyst IV

Option 1:

Experience: Five (5) years of full-time, paid work experience developing and conducting software end-user trainings.

Substitution: Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience.

Option 2:

Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field.

Experience: Three (3) years of full-time, paid work experience developing and conducting software end-user trainings.

Substitution: Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience.

Other: As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct.

TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE:

• The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy.
• Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline.
• A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline).
• Resumes and attachments are not accepted in lieu of a completed employment application.
• Please fully list your work experience, including current position. Failure to list current, complete, and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application.
• In the Education section of your application please provide complete information for each school attended. Please provide the school's name, school's location, the number and type of units earned (semester or quarter), and if applicable, the type of degree earned (associate's, bachelor's, master's, etc.), and which major or program was completed. Failure to completely list education within the job application may disqualify the applicant from consideration.
• College/university transcripts may be requested to verify completion of qualifying units. Transcripts are not accepted in lieu of a completed employment application.
• If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to , Attn: Jose Rubio; or email it to
• If you possess a qualifying certificate, a copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to , Attn: Jose Rubio; or email it to

SELECTION PROCESS:

Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below:

• Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination.
  
• Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant.
  • If required, the oral examination will be administered in an online format via the Spark Hire platform.

Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months) and certified in final rank order as vacancies occur.

REQUIRED APPLICATION MATERIALS:

• Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline)
• Supplemental Questionnaire
• If applicable, a copy of your qualifying certificate. You may attach a copy to your application; fax a copy to , Attn: Jose Rubio; or email it to by the closing date/time of this recruitment; amendments will not be allowed after the filing deadline.

Please note: All required application materials must be received online only via our website by the closing date and time of this recruitment. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application.

HOW TO APPLY:

Applications for this recruitment must be submitted online only. An online application may be found at: .

Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline.

Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: .

Please be advised that it is the applicant's responsibility to notify Fresno County Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address).

For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards.

The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor.
REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at at least five days prior to the scheduled date or deadline.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Analyst: Jose Rubio

REGULAR, PERMANENT POSITIONS BENEFITS PACKAGE:

• Health Insurance
• Competitive Retirement Plan
• Twelve (12) Paid Holidays per year
• Disability and Life Insurance
• Annual Leave Plan
• Employee Assistance Program

Optional benefits include:

• Deferred Compensation Plan (County-sponsored tax shelter savings plan).
• Flexible Spending Plans - tax shelter (set aside pre-tax $ to pay for eligible medical, dependent care, and qualified parking and mass transit expenses).
• Noble Credit Union - all County employees can take advantage of low interest rates, no annual fees for checking accounts, direct deposit, online banking and many other services.

EXTRA-HELP POSITIONS:

Extra-help positions are temporary, not entitled to benefits and serve at the will of the department head.

CLICK HERE TO REVIEW ADDITIONAL BENEFITS INFORMATION

01

If you have completed sixty (60) semester units, with fifteen (15) units in Information Technology, Computer Science, or a closely related field from an accredited college or university within the United States' accredited college or university system, please identify the fifteen (15) semester units that you have completed in the space below.Please include course number and title, number and type of units earned, and college/university where completed (e.g. IS 52 - Computer Concepts, 3 semester units, CSU Fresno).Failure to list qualifying coursework in this format may result in your application being rejected. If not applicable, type "N/A".

02

If required, the oral examination will be administered in an online format via the Spark Hire platform. Do you have access to a computer/device with functioning microphone, camera and internet? If you marked 'no', please contact our office at as soon as possible.

• Yes
• No

03

Where did you first hear about this opportunity?

• County Website
• LinkedIn
• Social Media (Facebook, Instagram, Other)
• Other Website
• Job Fair / Recruitment Event
• Friend, Relative, and/or Current County Employee
• Other

04

If you answered "Other" in any of the options listed in the previous question, please let us know where you first heard about this opportunity in the space below. Otherwise, write "N/A".

05

If you answered "Job Fair/Recruitment Event" in the previous question, please let us know which event you attended and heard about this opportunity in the space below. Otherwise, write "N/A".

Required Question