Microsoft IT Trainer for Modern Work - Sleepy Hollow, United States - ECF Data, LLC

ECF Data, LLC

Verified Company

Sleepy Hollow, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary

The Trainer / End User Adoption Consultant will provide end user adoption services for a collaboration IT projects around Microsoft 365.

The resource should have excellent written and oral communication skills. Must be able to train the trainer.

Must be able to talk across all organizational levels (Stakeholders, Champions, Technical, PM's and Executives).

Must be able to aide in the development of content for the training.

Experience with/and Knowledge Of

Experience conducting pilots that includes business users, champions, and IT professionals.
Experience with launch and managing adoption campaign.
Experience creating and implementing project plans.
Experience measuring and reporting on the success of a project.
Experience training end user across all organizational levels (Stakeholders, Champions, Technical, PM's and Executives).

Job Duties (including but not limited to):

Train new and existing clients on software, either on-site or remotely
Create user manuals, tips for clients, and other tools to assist clients in using our software
Work with clients and internal employees to coordinate the various tasks for a given project
Able to effectively and accurately delegate responsibilities
Previous experience in timesensitive technology projects
Maintain excellent client relationships and communications at all times
Includes working with various departments to drive end user adoption of Microsoft Application.
Includes the Pre-Go Live end user adoption planning and execution.
Includes the Go-Live end user adoption planning and execution.
Includes Post Go-Live end user adoption planning and execution.

- .Responsible to deliver, implement, and improve their Technical Training ability and materials for IT, focusing on eLearning and distance learning solutions.

Provide performance scorecards, stakeholder dashboards, and adhoc reporting that demonstrate learning effectiveness.
Track program progress, success, risk and forecast and communicate project status to senior leaders.
Perform needs analysis, identify learning skills gaps, and develop technical training solutions, as well as train product managers on how to develop training materials.
Develop all the technical training requirements
Create and maintain a continuous cycle of improvement; evaluating produced materials based upon needs and/or a determined cycle for revisions and updates.
Review governance and report data on what trainings have been utilized.
Assist the Project Manager, Business and System Owners with the end user adoption process.
Work with vendors and internal staff as it relates to the end user adoption process.

Requirements: