Support Tech Ii - Phoenix, United States - PGT Innovations
Description
Summary:
- Supporting our internal and external PGTI IT users. Installs, modifies, troubleshoots and makes repairs to PGTI issued hardware and software systems by performing the following duties.
What You'll Do:
- Installs and configures PC hardware and software as required.Assists in troubleshooting infrastructure equipment.Demonstrates advanced knowledge of Windows OS, PC hardware and software, and printers.Demonstrate basic knowledge of iOS and Android, and computer networking systems.
Maintain and fulfill assigned tickets within agreed upon SLAs.-Properly escalate assigned ticket as necessary.-Create and administer network and system accounts.-Keep personal work area clean and organized.-Wear proper PPE where required.-Completes management assigned special projects with little or no supervision and within the designated deadline.
-Other duties as assignedWho You Are:
- EDUCATION and/or EXPERIENCE
- College degree recommended, but not required.
- Two years of experience in a computer related field required.
- LANGUAGE / COMMUNICATION SKILLS
- English required.
- Spanish preferred.
- MATHEMATICAL SKILLS
- None
- A+ certification preferred.
- Other relevant technical certification preferred.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL REQUIREMENTS
- Ability to travel occasionally domestically (regional southeast)
Occasional:
activity exists less than 1/3 of the time.
- Frequent: activity exists 1/3 and 2/3 of the time.
Who We Are:
At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more - from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.
WHY WE'RE DIFFERENT
Every day we look for opportunities to grow and achieve greatness - together.
This isn't an "everyone for themselves" environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.
Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.
- Our collaborative group.
- Our understanding family.
- Our strong team.
WHAT WE OFFER
- Competitive compensation
- Career advancement opportunities
- Medical coverage
- Dental coverage
- Tuition reimbursement
- Employee stock purchase plan
- 401k matching
- Profit sharing
- Paid time off
- Volunteer time off
- PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or_
More jobs from PGT Innovations
-
Area Sales Manager
Tampa, FL, United States - 3 days ago
-
2nd Shift, QC Technician
Phoenix, United States - 2 weeks ago
-
Production Team Leader
Prince George, United States - 2 weeks ago
-
Tech 1 Field Service TX
Austin, United States - 2 weeks ago
-
Team Leader
Tampa, United States - 2 weeks ago
-
Sales Account Executive
Denver, United States - 4 weeks ago