Network Technician - Statesboro, United States - Apogee

Apogee Statesboro, United States

2 weeks ago

Description

Job Description

We're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

Field Service Representatives are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. You'll do all this onsite interacting daily with our customers, which means you'll need to have a professional attitude and appearance. You'll report directly to a regional supervisor.

You'll be a full-time worker, located in Statesboro, GA.

The hourly rate for this position is $20 - $30 per hour depending on experience.

Here's your job:

Providing exceptional service to customers
Working with Apogee to address end-user and network escalations
Working with Apogee to coordinate client activities (e.g. move-in)
Responding to emergency outages promptly
Monitoring, investigating and retiring equipment alarms
Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
Tracking and updating escalation tickets
Working with Apogee on customer install activities as needed
Seeing that Apogee's policies and end-user agreement are upheld in your perspective region
Generating reports as required
Attending training events as required
Other documentation and administrative duties as requested

You'll love this job if this describes you:

Deeply ingrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.

Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.

Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.

Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you're wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).

Requirements

Experience with commercial-grade networking equipment
Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
Certifications such as Net+, CCENT, CCNA, CWTS
Experience with Cable TV "headend" equipment
Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field
2-3 years of help desk or technical support experience
2-3 years of customer support experience

Important considerations you should review:

Physical requirements. You'll use your hands to type, use power tools. You'll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you'll need to lift up to 50 lbs.

On-call Environment. This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.

Driving and Criminal Background. We take the safety of our team and our customers very seriously. You must have and maintain a valid driver's license. You must also pass a criminal background check to work on any of our customer's properties.

Travel. You will have to travel occasionally for training, projects, and other campuses to assist another department. All travel costs are covered by Apogee.

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

An attractive salary
Health insurance plan including Health Savings Account matching program
Monthly stipend for cellular and data usage
Engineering and Technical teams receive cash bonuses for obtaining certifications
Maternity and Paternity leave

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodation:

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources,

Network Technician

2 weeks ago

Apogee Corporation Statesboro, United States

We're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets t ...
AV Technician

1 week ago

Inter Technologies Corporation Statesboro, United States

Job Description · Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly ...
AV Technician

2 weeks ago

Inter Technologies Corporation Statesboro, United States

Job Description · Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly ...
Road Technician

1 week ago

Sunbelt Rentals Statesboro, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
Electrical Controls Engineer

3 weeks ago

Heraeus Holding GmbH Statesboro, United States

Press Tab to Move to Skip to Content Link · Electrical Controls Engineer · Location: · Various locations, US, 30458 · Company: · Heraeus · Electrical Controls Engineer · Location Various locations · Permanent · Full Time · Imagine a job where you will have the opportunity to ...
AV Technician

2 weeks ago

Inter Technologies Corporation Statesboro, GA, United States

Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolvi ...
IT Specialist

3 weeks ago

Hanon Systems Statesboro, United States

· Job TitleIT Specialist · DepartmentInformation Technologies · Reports ToGlobal IT Manager · Job Description This position is for a technician responsible for in on-site service and operations of IT systems and solutions. This includes systems supporting Office automation, C ...
IT Specialist

3 weeks ago

Hanon Systems Statesboro, United States

Job Description · Job Description Job TitleIT Specialist DepartmentInformation Technologies · Reports ToGlobal IT Manager · Job Description · This position is for a technician responsible for in on-site service and operations of IT systems and solutions. This includes systems sup ...
Training as an IT system electronics technician

1 day ago

Skyline Enterprises Lake Bryan, United States

What you will learn in the apprenticeship · In our apprenticeship as an IT system electronics technician, you will be on site when technical assistance is needed, as we train you to become a professional in technical service within the environment of a modern technology company - ...
IT Infrastructure Technician

1 week ago

Georgia Southern University Statesboro, United States

· IT Infrastructure Technician · Job ID: · Location: Georgia Southern - Savannah · Full/Part Time: Full Time · Regular/Temporary: Regular · About Us · Join Our Team at Georgia Southern · Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Sa ...
IT System Electronics Technician

3 weeks ago

Apex Solutions Evans, United States

e.discom Telecommunications GmbH | Permanent | Part-time or Full-time; Full-time · The e.discom Telecommunications GmbH is a subsidiary of E.DIS AG. It offers its customers customized telecommunications and internet services. The basis for these services is a widely branched fibe ...
EMT / Emergency Medical Technician

2 weeks ago

Amphibious Medics Register, United States

Job Description · Job DescriptionAmphibious Medics is currently hiring EMT-Bs or above for Per Diem as Health and Safety Medical Technicians in Register, GA. · Company Overview · Amphibious Medics is a veteran owned business which was originally founded to serve the marine side o ...
Low Voltage Technician

2 weeks ago

NEXIEN Register, United States Freelance

Nexien is seeking an experienced low voltage technician who will execute cabling, and installation of CCTV, Access Control system, and AV system. Minimum 2+ years' experience in high volume commercial low voltage/data/fiber/structured cabling contractor. · Job requirements:Instal ...
Diesel Technician

1 week ago

Love's Travel Stops & Country Stores, Inc. Ellabell, United States

Address: 11151 Hwy 280 E Ellabell, GA, 31308 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * · Welcome to Love's · Diesel Technicians work in a fast-paced env ...
Tire Technician

1 week ago

Love's Travel Stops & Country Stores, Inc. Ellabell, United States

Address: 11151 Hwy 280 E Ellabell, GA, 31308 · Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development · Welcome to Love's · Tire Technicians work in a fast-paced environ ...
Road Technician-Level 2

1 week ago

Sunbelt Rentals Ellabell, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
Remote Operations Technician I

1 week ago

Sunbelt Rentals, Inc. Ellabell, GA, United States

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks amon ...
IT ANALYST II

2 days ago

Bryan County Pembroke, United States

Job Description · Job DescriptionThe Bryan County Board of Commissioners is now accepting applications for a Full Time IT ANALYST II (Computer Support Technician) in our Information Technology Department. · The IT Analyst II is essential in provisioning, installing/configuring, o ...
Road Technician-Level 2

1 week ago

Sunbelt Rentals, Inc. Ellabell, GA, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet ...
systems administrator 3

2 weeks ago

Daniel Defense Ellabell, United States

At Daniel Defense, Only the Best Build the Best... · Daniel Defense engineers and manufactures the world's finest weapon systems and accessories. Our mission to honor God and defend freedom is accomplished by serving customers and providing top quality solutions to our military ...