Manager of Hospitality Training - New York, United States - Quality Building Services

Quality Building Services
Quality Building Services
Verified Company
New York, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
QPS is seeking a knowledgeable and experienced
Manager of Hospitality Training to join our team.

The Manager of Hospitality Training will develop, implement and oversee company - wide training and initiatives to create a world class concierge/hospitality program within the company.

The position will create and implement an in-house certification program for select employees performing concierge, lobby ambassadors, way finder or security officer roles.

Additionally, this position will develop both scalable and customized training content related to hospitality and be responsible for either conducting in-person or remote (video) training of these topics.


The position requires the following, non-negotiable characteristics:

  • Precision and accuracy in the performance of all duties.
  • Direct, articulate and succinct communication style, both verbal and written.
  • Mastery of organizational skills, including management of multiple tasks and deadlines.
  • Analysis of issues with a methodical and efficient, yet thorough, approach.
  • Selfmotivation to be proactive in identifying problems and developing recommended solutions.
  • Selfdiscipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.

Required Skills:


  • Must have a passion to execute the training of hospitality and ensuring exceptional customer experiences.
  • Must leverage technology intelligently.
  • Must be resourceful and take initiative in accomplishing tasks.
  • Minimum of 5 years of relevant experience in amenity space or hospitality roles
  • Knowledge of current hospitality industry trends
  • Strong PowerPoint and MS Suite skills required.
  • Demonstrate a track record of aligning learning strategies and programs to business strategy and able to realize measurable business impact
  • Possess strong facilitator skills and have the ability to deliver concise messages.
  • Coaching skills and strong personal influence and comfortable interacting with all levels of employees and customers.
  • Must be creative and able to work in a fastpaced environment.
  • Strive to frequently exceed the expectations of our clients.

Duties Include:


  • Oversee the hospitality training program for all concierge, lobby ambassador and key security team members including assessment and development of content as well as method and manner of delivery:
  • Create and implement a hospitality certification program.
  • Ensure new hire hospitality training is relevant, topical, and effective and institute best practices for delivery and content.
  • Improve or develop tools to track all training.
  • Consistently assess, improve, and implement processes to support, maintain, update, and publish aforementioned information.
  • Regularly meet with supervisors and managers to determine trends requiring hospitality training and develop appropriate training topics.
  • Leverage the company's Learning Management System for delivery of training to multiple locations that are operational 365 days per year, 24 hours per day
  • Assessment and recommendations of new and existing systems
  • Lead the recruiting program for the security team and work in conjunction with Human Resources by:
  • Assess and recommend new hire recruiting tactics including but not limited to on-line services, printed media (newspapers), Fraternal Groups, Professional Organizations, etc.
  • Assess and recommend new hire interview tactics and processes.
  • Be cognizant of costs in the delivery of all training including overtime and other personnel expenses.
  • Be required to evaluate and making recommendations regarding online training systems software.
  • Recommend hospitality strategies and objectives.
  • Prepare reports as directed or required.
  • As needed or directed attend meetings at customer locations.
  • As needed or directed prepare reports or fulfill other administrative tasks.

Education:


  • Bachelor's Degree highly preferred

Availability

  • Quality Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state or local law. _

Pay:
$80, $95,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 8 years

Shift:

  • 8 hour shift
  • Morning shift

Weekly day range:

  • Monday to Friday

License/Certification:

  • Driver's License (preferred)

Shift availability:

  • Day Shift (required)

Ability to Commute:

  • New York, NY required)

Ability to Relocate:

  • New York, NY 10017: Relocate before starting work (required)

Work Location:
In person
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