MAC Admin with JAMF - Brisbane, United States - Diverse Lynx

Diverse Lynx Brisbane, United States

3 weeks ago

Description

MAC Admin with JAMF
Brisbane, CA

Setup and configuration of all MAC OS system
Support Macs, PCs, IOS devices, network equipment, and related peripherals
Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
ssist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.
Coordinate and prioritize daily team workload and first level technical escalations
Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
Manage all IT equipment and application inventory, licensing, and asset tracking
Imaging and reimaging of MAC's Laptops to latest OS Version
Diagnosing and Troubleshooting MAC related OS and Hardware problems
Strong ability to interact with Customers
Zero Touch IT - Self Device enablement through Windows Autopilot and JamF for Mac
Strong Troubleshooting of Mac Hardware or Software environments
Proactively monitors and reports performance and utilization of assigned technologies
Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

Technical Experience :

Strong communication skills, including the ability to be influential and persuasive with stakeholders.
7 to 10 years of MAC specialist
Good analytical and presentation skills
ITIL V3 certified.

Professional Attributes :

Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plus
Willingness to work flexible hours when needed
Excellent customer interface skills
Good interpersonal communication skills
Understanding of customer satisfaction principles and practices
bility to work under pressure
Strong communications skills, both written and oral

Regards
Himanshu Chauhan
Technical Recruiter
Diverse Lynx LLC

ph:
ext:336

300 Alexander Park Suite # 200
Princeton, NJ 08540

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.

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