ServiceNow Specialist II - Lincoln, United States - SHI GmbH
Description
Job Summary
The ServiceNow Specialist will contribute to a team of experts providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The ServiceNow Specialist will join the IT Team to focus primarily on the implementation, configuration, and management of the customers ServiceNow platform.
The ServiceNow Specialist will be experienced with ServiceNow implementations of ITSM and ITOM and will have practical experience with the implications of sustaining those processes. The ServiceNow Specialist will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.
This position is a remote position with Home Office setup as determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, youll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive in our offices or yours.
Responsibilities
Include, but not limited to:
Implement ServiceNow platform capabilities specifically the ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
The ServiceNow Specialist will complete all work within agreed timescales and KPIs.
Assist SHI teams in managing project timelines and customer expectations.
See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives.
Stay up to date on new ServiceNow product offerings, take on-going training and certification including accreditations.
Learn and follow department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.
Qualifications
Candidates will hold a Bachelors Degree or equivalent experience
3+ years of experience configuring and customizing ServiceNow
Knowledge of ITIL methodologies and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
Knowledge of directory services (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
Required Skills
Good research skills and the ability to manage details
Good analytical skills
Good written and verbal communication skills
Excellent organization and time management skills
Ability to think outside the box
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Ability to create high-quality documentation with precision
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
Preferred Qualifications/Skills:
Additional experience within the IT or Software Asset Management field
A second language will be an advantage
Certifications Required
Required Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Fundamentals
ServiceNow Implementation Methodology Fundamentals
Preferred Certifications
Certified Implementation Specialist (CIS)
ITSM, ITOM, SAM, HAM or others
Additional Information
The estimated annual pay range for this position is $60,000 $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity M/F/Disability/Protected Veteran Status
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Job Locations US-Remote
Requisition ID
Approved Min (Total Target Comp) USD $60,000.00/Yr.
Approved Max (Total Target Comp) USD $85,000.00/Yr.
Compensation Structure Flat Base
Category Technical Presales/Post Sales