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Technical Writer - Reston, United States - ZeroFOX

ZeroFOX

Verified Company

Reston, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

Description

OPPORTUNITY OVERVIEW

Role and responsibilities:

Develop comprehensive documentation that meets organizational standards
Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
Write userfriendly content that meets the needs of target audience, turning insights into language for user success
Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative methods for improvement
Research, outline, write, and edit content, working closely with various departments to understand project requirements
Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required qualifications and skills:

Must be a US Citizen residing in the United States
Experience as Technical Writer, typically obtained in 5+ years
Experience in writing documentation and procedure manuals for various audiences
Experience supporting FedRAMP
Superb written communication skills, with a keen eye for detail
Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
Ability to handle multiple projects simultaneously

Desired qualifications and skills:

Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field
Firm understanding of SDLC (systems development lifecycle)
Previous experience in software development
Professional certification (ex: Society for Technical Communication)
Experience in using XML tools to create documentation

Benefits:

Competitive compensation
Communitydriven culture with employee events
Generous time off
Comprehensive health benefits & 401(k) plan
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?:

Other Information:

This position will report to the Program Manager
This position may entail up to 10% travel
This role requires occasional work on nights and weekends as needed.

ABOUT ZEROFOX

ZeroFox's mission is clear: we protect customers their data, their assets and their people across the internet. Through AIpowered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web.

Now is a great time to join the Fox Den:

with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth.

That means committing to the success of each of our employees so you can be the best version of yourself on the best team.

If you're ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you've come to the right place.

**Equal Opportunity, Diversity & Inclusion