Assistant Director of Information Technology - Washington, United States - Council on American-Islamic Relations

Description

Job Title:
Assistant Director of Information Technology


Department:
Information Technology


Position:
Full-Time


FLSA:
Exempt

Reports to:
Director of Information Technology

Position Summary

The Assistant Director of Information Technology assists the Director in the management of IT functions and systems operations as well as the delivery of IT services to end-users.

The Assistant Director of Information Technology also works collaboratively with the Director to install, maintain, and support computer systems and communication networks, ensuring systems and networks operate optimally to provide maximum performance and availability to users.

Duties and Responsibilities:

• Works in close collaboration with the Director of Information Technology in providing leadership, direction, and guidance to staff and managing operational activities to achieve the department's long and shortrange goals and business objectives.
• Directs the provision of IT support and services, managing the IT department's work teams and units including Instructional Technology, Help Desk, Server and Network Administration, and Communication services as well as website updates.
• Assists the Director of Information Technology in formulating and implementing policies, procedures, and standards. Implements and manages user support and technical services support models that address and bring resolution to the technical needs of the organization.
• Directs supervisors and IT staff working on projects to assess and improve IT operations and resolve user issues. Leads teams in the design and implementation of customer support and technical support models that address and meet the technical needs of the organization. Makes recommendations for technical improvements to business processes.
• Analyzes, develops, and recommends plans and solutions to operational, management, business process, or organizationwide telecommunications and other IT operations services including hardware and software activities and associated problems.
• Identifies and facilitates training and professional development opportunities for staff to support skill development.
• Develops and maintains a services catalog describing the offerings of IT services and participates in the development of service level agreements for the delivery of those services.
• Identifies opportunities to develop systems that will enhance operational efficiencies; evaluates and recommends new tools and methodologies that will expedite or enhance the operational/development process.
• Assists in preparing, monitoring, and administering the annual budget for the department, including staffing, equipment, and supplies.
• Oversees the inventory and reconciliation of all newly procured technology materials and ensures accurate product tracking and delivery to the appropriate requesting department. Maintains detailed and uptodate records of all technology purchases.
• Coordinates reviews and analyzes requests for proposals ensuring compliance with technical specifications.
• Works collaboratively to coordinate system availability, performance management, and capacity planning issues; ensures timely, accurate, and prompt turnaround of work orders/requests.
• Monitors workload statistics in support of achieving service level agreement goals; and reviews plans for new construction, remodeling, or requests for telecommunications and data communications services requirements.
• Acts on behalf of the Director of Information Technology in his absence as directed.

Qualifications and requirements:
Education, Training, and Experience

• Bachelor's Degree from an accredited organization or university in Computer Science, Information Technology, or a related field.
• ITIL (Information Technology Infrastructure Library) certification preferred.
• Five years of relevant IT support work experience.
• Advanced computer skills. Proficiency in Microsoft Suite (Work, Excel, PowerPoint).

Knowledge, Skills, and Abilities

• Knowledge of Microsoft 365 and its associated apps
• Knowledge of various operating systems, security access, operations security, and database services.
• Excellent interpersonal and communication skills.
• Welldeveloped leadership skills in a matrix organization structure.
• Strong organizational skills.
• Solid project management skills.
• Ability to work effectively within a culturally diverse environment.
• Ability to understand and lead technical resources.
• Ability to work independently and with a high degree of professionalism.

Working Conditions

• Remote work + minor office visits.
• Must be able to work evenings and weekends as needed.
• Equipment
• Standard office equipment including personal computers and associated equipment.

Worker Characteristics

• Leadership
• Demonstrates willingness to lead, take charge, and offer opinions and direction.

• Adaptability/Flexibility

• Works effectively in an environment in which the parameters may change daily; adjusts behavior to me