Client Services Operations Coordinator - Los Angeles, United States - Chrysalis Center Inc
Description
Job Summary:
The Client Services Operations Coordinator is one of the first points of contact at our Chrysalis center, greeting clients, staff, volunteers, and donors.
This role is key in coordinating services; ensuring adherence to organizational procedures; and fostering a safe, welcoming, and professional work environment and taking the lead in de-escalations.
This position requires a positive attitude, excellent customer service skills, highly developed interpersonal skills, and the ability to multitask in a high-volume, fast-paced environment.
Summary of Job Duties:
Maintain a Welcoming, Professional, Safe Working Environment
- Maintain a professional, positive, welcoming, and motivating demeanor at all times.
- Greet clients entering the office to facilitate their access to Chrysalis programs and resources.
- Regularly circulate throughout the lobby to ensure clients are engaged in employment search activities, exclusively, and conducting themselves professionally at all times.
- Inform guests and clients of rules/procedures/policies.
- Ensure clients comply with all Chrysalis policies and procedures and inform clients of rule infractions or violations.
- Deescalate situations, as needed.
- When necessary, escort individuals outside of Chrysalis' premises and liaise with local law enforcement officials.
Facilitate Front Lobby Operations
- Administer client use of supportive resources such as the computer lab, phones, copier, mail, etc.
- Be aware of classes and other activities and events taking place and direct clients to activities as needed.
- Accept inkind donations and process them accordingly.
- Assist with closing and opening procedures of the Downtown Chrysalis Center.
- Work collaboratively with other Chrysalis staff members to maintain a calm, orderly environment.
- Input client data and case notes into Salesforce (data system) promptly and accurately.
- Provide support to Client Services Coordinators, as needed.
Contribute to High-Quality Service Delivery
- Participate in organizational and team meetings, trainings, and other functions.
- Assist clients in utilizing inoffice resources, as needed.
- Document incidents and observations on a consistent basis.
- Serve as a backup for the Client Services Coordinator with front desk duties and new client intakes, as needed.
- Answer Chrysalis phones and relay calls as needed.
- Maintain inventory of program materials for client use and distribution.
Skills & Qualifications**- Passion for Chrysalis's mission
- 1year relevant experience preferred
- High school diploma or equivalency preferred.
- Ability to lift up to 40 pounds and respond on foot quickly throughout large center, including navigating stairs.
- Familiarity with administrative processes.
- Database management experience preferred.
- Maintain confidential information and exercise discretion.
- Sensitive to various cultures and lifestyles
- Ability to interact with clients, colleagues, partners, and others with diplomacy and tact.
- Ability to communicate agency needs and policies to clients in a supportive and patient manner.
- Ability to maintain appropriate boundaries with staff and clients.
- Strong organizational skills, including effective time management and the ability to work and make decisions independently.
- Ability to multitask and prioritize appropriately yet maintain flexibility.
- Ability to work in a fastpaced, professional environment.
- Superior interpersonal, intercultural, written and verbal communication skills.
- Excellent problemsolving skills.
- Ability to motivate others.
- Team player who is willing to help other employees when needed.
- Selfstarter with "can do" attitude and initiative.
- Willingness to work flexible schedule depending on needs.
- Willingness to travel to meetings (mileage reimbursed)
- Bilingual (English and Spanish) preferred.
More jobs from Chrysalis Center Inc
-
Employment Specialist, Floater
Anaheim, United States - 2 weeks ago
-
Social Media and Content Manager
Los Angeles, United States - 3 weeks ago
-
Controller
Hartford, United States - 3 days ago
-
Employment Specialist
Santa Monica, United States - 1 week ago
-
Employment Specialist, Floater
Anaheim, United States - 3 weeks ago
-
Employment Specialist
Los Angeles, United States - 1 week ago