Patient Concierge/wellness Ambassador - Vineland, United States - Bedrock Healthcare at Home

Bedrock Healthcare at Home
Bedrock Healthcare at Home
Verified Company
Vineland, United States

6 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

_Engage your Entrepreneurial Spirit by joining the Fastest growing Start Up Medical Practice in the Country __Where you will have the opportunity to be a clinical architect by helping build the healthcare reality of tomorrow_**_ _


_Come join the Family at Bedrock Healthcare at Home_

_ We Are Different_

Position Summary:


Bedrock Healthcare at Home (BHAH) is a leading multi-specialty healthcare organization dedicated to providing exceptional patient care and comprehensive medical services.

Our commitment to excellence is reflected in our team of highly skilled professionals who work collaboratively to ensure the well-being of our patients.

We are currently seeking a dynamic and compassionate individual to join our team as a Wellness Ambassador.

This individual will be stationed in a single facility (Hospital, Skilled Nursing Facility, Senior Living Community) with the sole purpose of maximizing conversions to Bedrock Ecosystem service lines through strategic and detailed collaboration with the facility team.


This individual will need to be a student of the industry with a mindset for providing great hospitality to its accounts.

Must develop an exceptional working knowledge of the services lines Bedrock offers including but not limited to Primary Care Physician Services, Medicare Part B therapy services, Continuous Care Management Services, and Private Duty Home Care.


This individual must be an excellent relationship builder and have a magnetic personality that allows for easy and smooth collaboration.

Needs be outgoing, compassionate, level-headed, and have a great Emotional Intelligence to ensure the dynamics and challenges of a high volume hospital/SNF are addressed.

Operates as a white glove team member of given partnered center.

Works with staff to ensure continuity of care by instilling strategic processes and procedures in place to automate discharges to the Bedrock Ecosystem service lines.

Understands that lowering readmission rates is vital to a successful partnership and by doing so the partnered facility can ensure quality outcomes measures for all patients under the Bedrock umbrella.


Essential Functions:


  • Works with facility team on a weekly basis to understand patient needs upon admission to hospital/skilled nursing and proactively sets up a discharge plan
  • Facilitates conversions to Continuous Care Management/Patient Care Therapy Group/Patient Care Medical Group/Bedrock at Home
  • Holds recurring Monthly partnership meeting with department heads to review wins/constructive action items
  • Collaborate with medical professionals to assess patients' healthcare needs and coordinate the delivery of postdischarge services, including followup appointments, home healthcare, rehabilitation, and other necessary resources.
  • Weekly touchpoints with Bedrock onsite physician team to review wins/obstacles of week to week care and assists in addressing these items with facility staff (if applicable)
  • Provides referrals to partnered center
  • Establish and maintain effective communication channels between patients, healthcare providers, and relevant stakeholders to ensure a smooth transition and continuity of care
  • Joins social work/case management team in weekly patient care conferences
  • Weekly meeting with admissions team to review each admission and the dynamics of the patient upon entering hospital/rehab
  • Weekly meeting with social work team to review upcoming discharges and ensures a plan is in place in a proactive fashion
  • Works with Bedrock Continuous Care Management team to develop outcomes report to be presented to facility leadership on a quarterly basis
  • Provides monthly report on referral conversions/wins/challenges/plan for subsequent month to Bedrock leadership
  • Maintain accurate and uptodate records of patient interactions, care plans, and service arrangements to facilitate efficient and organized care coordination
  • Resolves customer feedback by investigating opportunities for development, developing solutions, preparing reports, and collaborates on resolutions with program management
  • Excellent presentation, negotiation and relationshipbuilding skills
  • Strong customer service, sense of urgency and problem solving skills
  • Time management and organizational skill

Non Essential Functions:


  • Attends all required training, inservices, and staff meetings.
  • Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, the achievement of safe working practices, by practicing proper infection control measures, and understanding the use of Material Safety Data Sheets (MSDS).
  • Maintains a positive and professional demeanor toward residents, visitors, families, and coworkers.
  • Adheres to all policies and procedures of Bedrock Healthcare at Home
  • Performs all other duties as assigned.

Skills:


  • Active Listening
  • Giving full attention to what other people are saying, taking time to understand t
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