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    Transportation Industry Analyst - Olympia, United States - Department of Transportation

    Department of Transportation
    Department of Transportation Olympia, United States

    1 week ago

    Default job background
    Description

    Transportation Industry Analyst (Open to U.S. Citizens)

    Department of Transportation

    Location

    3 vacancies in the following location:
    *

    Relocation expenses reimbursed**No
    *

    Telework eligible**Yes as determined by agency policy

    Duties

    Summary

    The Office of the General Counsel (OGC), Office of Aviation Consumer Protection Division (OACP) reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education.


    Responsibilities

    Transportation Industry Analysts:

    • Accurately and timely code and input complaints into the computerized database.
    • Handle consumer complaints and inquiries covering a wide-range of airline service issues, including allegations of failure to provide required refunds and allegations of discrimination. Complaints and inquiries must be analyzed to determine relevancy and accurately classified for publication in a monthly air travel consumer report.
    • Communicate orally and in writing with consumers to inform them of their rights and the obligations of airlines and ticket agents to comply with consumer protection and civil rights statutes and regulations.
    • Communicate orally and in writing with airlines and other air travel companies to ensure the complete and timely processing of complaints and compliance with aviation consumer protection and civil rights laws.
    • Perform other tasks and special assignments as necessary related to aviation consumer protection and civil rights complaints

    Ideal Candidate Statement:

    The Office of the General Counsel, Office of Aviation Consumer Protection Division (OACP) is looking for a candidate who is experienced with handling consumer complaints, motivated, and self-reliant.

    They should be willing to learn and adapt to change in working with skilled professionals that ensure the fairness of the aviation industry.


    Travel Required
    Not required
    *

    Supervisory status**No
    *

    Promotion Potential**12

    Requirements

    Conditions of Employment

    • You must be a U.S.Citizen and eligible for consideration.
    • You must meet specialized experience to qualify.
    • Required documents must be submitted by the closing date.
    • Submit application and resume online by 11:59 PM EST on the closing date.

    CONDITIONS OF EMPLOYMENT:


    • SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service.

    • TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F.

    • DEU REQUIREMENTS: Applicants selected under delegated examining procedures may be required to successfully complete a one-year probationary period (unless already completed).

    Qualifications
    To meet the minimum qualifications for this position, you must meet either the education or specialized experience requirements.

    To qualify for the GS-11 on Experience,

    you must have at least one year of experience equal or equivalent to the GS-09 it must include:

    • Experience documenting, tracking, and investigating customer service issues arising from consumer complaints and/or inquiries in the private sector or Federal, State, or local government.

    To qualify for the GS-11 on Education alone, you must have:
    3 years of progressively higher level graduate education leading to a Ph.
    D. degree or Ph.
    D.

    or equivalent doctoral
    degree in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. You can also qualify based on a combination of higher level graduate education and experience.

    This must be fully supported by your resume and transcripts, provided with your application.

    KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
    *
    Consumer Protection - Works with aviation consumers and airlines to assess consumer needs, provide information or assistance, resolve their problems and is committed to providing quality products and services.
    *
    Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    *
    Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience
    For additional information about applying to Federal positions, please click on the following link:

    Students enrolled in a qualifying degree program can apply if the anticipated graduation date is within six months of closing date of the announcement.

    Graduation transcript must be received before start date.
    Other applicants must meet all qualification requirements by the closing date of this announcement.

    Education

    Additional information

    This vacancy may be used by any DOT agency to fill similar positions within 90 days.

    How You Will Be Evaluated
    You will be evaluated for this job based on how well you meet the qualifications above.




    DESCRIBING YOUR EXPERIENCE:
    PLEASE BE CLEAR AND SPECIFIC.

    WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/ application does not support your questionnaire answers, we will not allow credit for your response(s).

    Your resume must contain sufficiently detailed information upon which to make a qualification determination.

    Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.


    To compete with U

    S Citizens:
     If you meet the qualification requirements, your application will be placed in one of four categories: Platinum, Gold, Silver or Bronze, which is based upon your responses to the vacancy questions. Within these categories, applicants eligible for veteran's preference that have provided supporting documents will receive selection priority over non-veterans. The top rated applications will be reviewed for the quality of your experience, education and training relevant to the position.

    Your application will be rated on the extent and quality of your experience, education and training relevant to the position.

    The answers you select in the on-line process must be substantiated in your application package.

    If upon review, it is determined that your described work history, competencies, and/or supporting documents do not support your answer choices, your application may be updated on your behalf or you may not be referred to the selecting official.

    Please ensure that your work history provides enough details to support your answers. The Automated Staffing Office is ultimately responsible for deter

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