Clinical Marketing Engagement Specialist - Princeton, United States - Lingraphica

Lingraphica

Verified Company

Princeton, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

Essential Duties & Responsibilities

Outbound responsibilities:

Works to schedule SLP's for device demos, webinars, and inservices
Monitors cancellations and works with SLP's on rescheduling of demos
Collaborates with the Clinical Sales team when needed for demos and other outreach events & projects
Multitasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions
Coordinates loaner device recall when device demos /webinars have concluded
Reports key data points and metrics regarding outreach events to Outreach & Events Manager

Intake Responsibilities:

First point of contact for clinical intakes
Engages with clinicians via inbound calls and chat sessions to answer questions and input intake information
Receives face sheets and inputs into database; follows up with clinicians as necessary to obtain missing information
Successfully interacts with prospects and existing customers by providing a superb experience to create new relationships/partnerships and maintain existing relationships
Educates existing and prospective SLP's about Lingraphica's technology and how it can benefit their clients
Triages opportunities and customer issues
Offers an exceptional customer service experience in every interaction consistent with Lingraphica's core values
Other duties as assigned

Qualifications Education & Experience**- 1-2 years related customer service, sales, marketing and/or related administrative experience

Experience in the healthcare industry and/or durable medical equipment, preferred

Knowledge, Skills & Abilities

Proficient in basic computer programs with willingness to learn new systems
Working knowledge of Microsoft Office 36
Experience with OneDrive, RingCentral, and HubSpot or similar CRM, preferred
Selfmotivated
Organized; attention to detail
Excellent verbal, phone, and written communication skills

Additional Information Work Environment & Physical Demands**Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without reasonable accommodation.

Travel

Travel is required for the annual company meeting and team off-site, within the continental United States, approximately twice per year.

Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.

UU.