Operations & Customer Support Associate - Marietta - Duncan-Parnell

Description

Duncan-Parnell is the Southeast's leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell's growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.
Duncan-Parnell is looking for an Operations & Customer Support Associate in our new Marietta, GA location. This is a great opportunity for someone engaging and customer focused, with a strong attention to detail. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on office efficiency, sales support, and elevating customer experience. Come grow with us
Job Overview
The Operations & Customer Support Associate is a key member of the branch team responsible for ensuring efficient daily operations and delivering exceptional customer service. This multi-functional role provides operational, sales, and administrative support to customers and other Duncan-Parnell team members. Core responsibilities also include processing sales orders, rental order processing, shipping/receiving, maintaining a clean, organized, and customer-ready environment, inventory control, opening and closing the facility.
This position requires the ability to seamlessly balance customer-facing interactions with back-end operational responsibilities, ensuring exceptional customer service and efficient branch performance.
Essential Functions and Duties

• Customer Service: Assist customers with orders and provide solutions to meet their needs. Respond to inquiries promptly and while ensuring all customers and colleagues are treated courteously and professionally.
• Order Management & Sales Support: Process orders for equipment, supplies, accessories, and rentals via the company ERP system from face-to-face customers, phone orders, and internal sales representatives. Upsell and cross-sell where appropriate to meet customer needs.
• Rental Administration: Manage rental equipment processes including quoting, setup, check-out, check-in, billing, and other documentation, while ensuring assets are maintained and accounted for.
• Shipping & Receiving: Perform all receiving activities (unpacking, verifying, entering inventory receipts, and stocking items). Execute shipping duties (pulling, organizing, packing, and preparing outbound orders). Coordinate with carriers and internal delivery services for timely fulfillment.
• Showroom & Facility Maintenance: Maintain a clean, safe, and presentable showroom, office space, and warehouse environment. Ensure merchandising displays are regularly stocked, attractive, organized, and aligned with brand standards.
• Inventory: Complete regular cycle counts and inventory audits while also assisting in maintaining accurate inventory records.
• Open and Close Operations: Open and close the branch according to posted hours of operation (Mon-Fri, 8 am-5 pm), ensuring all security and safety procedures are followed.
• Administrative Support: Help with general office duties including filing, recordkeeping, and supporting sales and operations staff with administrative needs.
• Team Collaboration: Coordinate with other team members to fulfill orders, meet deadlines, and ensure smooth branch operations.
• Other Duties: Perform additional duties as assigned by the Branch Manager.

Requirements

• Friendly, approachable, and highly customer-focused, demonstrating an excellence-in-service mindset.
• Dependable, motivated self-starter who takes initiative with a positive, "can-do" attitude committed to quality experiences for all stakeholders.
• Able to transition smoothly between front-line customer interactions and detailed operational tasks.
• Reliable and punctual; consistently meets work deadlines and commitments.
• Excellent organization and time management skills with the ability to multi-task and self-prioritize.
• Clear and effective communicator that is courteous and professional in person, by phone, and via email with customers, co-workers, and suppliers.
• Adaptable, curious, and eager to learn new processes, products, and systems.
• Proficient in Microsoft Windows and Office (Word, Outlook, Teams, Excel) for document preparation, email correspondence, and data-based decisions.
• Comfortable navigating enterprise systems (ERP such as P21 & CRM such as Salesforce) for order processing, rental management, and customer information.
• Must be able to perform essential physical tasks such as sitting, standing, walking, lifting (up to 50 lbs.), carrying, and reaching.

Education and Experience

• Experience in a role combining customer service and operational responsibilities (such as sales support, retail operations, logistics) strongly preferred.
• High school diploma or equivalent required; college degree preferred.
• Knowledge of surveying, construction, or Trimble technologies is a plus.
• Experience in rental management or customer-facing service roles is beneficial.

Other

• Must support and act in alignment with Duncan-Parnell's values, mission, policies, and practices in all interactions with co-workers, customers, suppliers, and other stakeholders.

Benefits:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.