- B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion.
- B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.
- People drive the innovation, growth, and success that make H-E B The Greatest Omnichannel Retailing Company.
- experience in restaurant Point of Sale (POS) systems (NCR, Aloha, Nirvana, etc.)
- advanced customer service and communication skillsWhat is the work?Customer Service / Sales:
- Builds strong relationships with customers in varying situations
- Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
- Provides detailed information on menu items and specials, and beer and wine
- Serves food, drink, and products to guests
- Processes cash, check, debit, and credit transactions accurately and quickly
- Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
- Interacts positively with customers in person, on the phone, or through technology
- Assists with catering orders as needed
- Addresses complaints; resolves problems in a way that builds relationships
- Models teamwork to ensure a great guest experience
- Prepares, packages, merchandises product
- Assists in technical areas as neededCompliance / Food Safety / Sanitation:
- Ensures compliance with TABC regulations
- Ensures compliance with department and Store standard operating procedures
- Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
- Maintains beverage station and bar areas
- Maintains sanitation in food / beverage prep areas and display cases
- Properly handles, operates, and maintains equipment
- Performs other duties as assignedWhat is your background?
- Minimum age 18 (mandatory)
- 1+ years of experience in customer service
- Experience in restaurant Point of Sale (POS) systems (preferred)
- Completion of Alcohol Seller Training / Cash Handling training upon hireDo you have what it takes to be a fit as a Order Taker / Runner at H-E
- B?
- Working understanding of nutrition values and ingredients
- Advanced communication, interpersonal, and customer service skills
- Organization and planning skills
- Computer skills
- Reading / writing skills
- Ability to handle guest feedback and resolve problems effectively
- Ability to maintain a smile, even when balancing multiple prioritiesCan you.
- Function in a fast-paced, retail environment
- Work extended hours and / or rotating schedules
- Safely maneuver around moving mechanical parts
- Constantly* reach at waist, grasp
- Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
- Frequently stand, walk
- Frequently be exposed to wet and cold conditions
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
- Occasionally be exposed to heat, ambient temperatures, and loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs. * While there may be exceptions, the measurements noted are generally defined as
- Constantly: 5.
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Description
Job DescriptionH-E
As an Order Taker/Runner, you'll play a key role in the overall H-E
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.
'Partner-owned' means our most important resourcesDo you have a:
HEART FOR PEOPLE... a love for interacting with your guests?HEAD FOR BUSINESS... customer service skills and a desire to serve others?PASSION FOR RESULTS...
ability to balance multiple priorities with a smile?We are looking for: