Cafe Leader - New York, United States - Blue Bottle Coffee Company

Description

NEW YORK / CAFES - CAFE LEADER / FULL-TIME

About the job

A Blue Bottle Café Leader creates a culture of belonging where teams with diverse backgrounds, styles, and perspectives can grow.

They develop the team to consistently deliver great hospitality and coffee experiences, while ensuring accountability for café standards and business goals.

Our Café Leaders are responsible for the overall success of our cafes. They hire and build strong teams and are focused on training and developing each team member and future leader.

They are also responsible for ensuring all our café guests experience exceptional hospitality and coffee experiences and for leading the café to achieve our financial and operational goals.

Our Café Leaders inspire our teams by living out our Guiding Principles—Welcome and Care for All, Raise the Bar, Build for Tomorrow, Simplify and Go, Grow Together—every day.

They invite their team, vendors, and guests to create community through coffee.

• 2+ years of retail/hospitality experience with a strong preference for coffee, food, and beverage
• 2+ years of leadership experience leading a team of 10+ people

You are

• A strong and dedicated people leader who understands that collaboration takes work. You understand your team and cultivate the right experiences so team members and leaders can grow together
• A business leader who understands how to drive a café to financial success through operational excellence, creative initiatives, and building an amazing team
• Obsessed with hospitality, you always anticipate the needs of guests and your community
• Deeply empathetic, with an open and positive attitude toward problem solving. You are not afraid to ask challenging questions if it helps us do right by our teams, guests, and business
• Never satisfied with the status quo, you are energized by ambitious and challenging goals
• Able to balance both the big picture and the nittygritty in shaping and leading the strategy for your cafe while also driving excellent daytoday operations
• Flexible and creative in problem solving—you roll with the punches and have fun doing it
• Passionate about the planet and creating a sustainable future for our people, the company, and our planet

You will

• Build, develop, inspire, and retain an incredible team by listening carefully, sharing feedback openly and honestly, and remaining transparent
• Ensure every guest at your café has an exceptionally hospitable experience by continually finding new ways to coach your team to exceed guest expectations
• Drive strong and everimproving financial performance, always finding ways to expand the reach of your café and be as efficient as possible in doing it
• Communicate our company values for a sustainable future to your team members and inspire them to help Blue Bottle achieve our companywide sustainability goals
• Collaborate with other teams at Blue Bottle and your Area Leader to creatively engage your community, deepening relationships with regular guests and welcoming newcomers
• Coach and train to ensure we always meet our high standards of quality and deliciousness for every beverage and food item served in your cafe
• Work on bar and on the floor, not only to help the team in busy moments but to stay constantly connected to the heart of our work and find ways to continually improve it
• Create and maintain a thoughtful work schedule for your team that balances individual, team, and café needs while meeting our business goals for efficiency
• Manage daytoday operations of the café smoothly and accurately, including ordering, banking, reviewing and approving payroll, and so on.
• Promote a safe and respectful working environment
• Uphold and follow all health, food safety, and safety guidelines

You have

• 2+ years of retail/hospitality experience with a strong preference for coffee, food, and beverage
• 2+ years of leadership experience leading a team of 10+ people
• Completed Blue Bottle's Barista Essentials training and validation program or will complete it within 90 days posthire
• Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days posthire
• A strong understanding of a profit and loss statement and knowledge of how to impact it
• Comfort using computer programs, especially Google Drive tools (Sheets, Docs, Calendar)
• A flexible schedule and are available to work mornings, evenings, weekends and holidays

Our Café Leader position is a dynamic one Below we've mapped out the physical demands that are essential to the role:

• Ability to stand and walk for long periods of time. You're on your feet the majority of the day, whether you are standing behind bar pulling shots or walking the café floor
• Use of hands to reach, grip, turn and perform precision work. You're using your hands to operate beautiful espresso machines, pour delicious pour overs, and operate the r