Front Desk - Manchester, United States - Columbia Dental PC

Columbia Dental PC

Verified Company

Manchester, United States

21 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Reports to:

Office Manager

FLSA Status:
Nonexempt

Position Summary**:
The Front Desk personnel is an integral part of Columbia Dental's care team.

They provide support to the office and assist in providing quality customer service to those that enter Columbia Dental's offices.

Hourly Rate Range:

DOE $14 $17 per hour

General Duties & Responsibilities:

Greet and interact with patients in a friendly and empathetic manner
Facilitate patient workflow
Handle heavy phone volume professionally and proficiently
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Deesculate situations involving dissatisfied customers, offering patient assistance and support
Call patients as needed to provide reminders and if there is a change in appointment
Schedule appointments for Doctors & Hygienists
Act as a liaison between patient and providers
Calculate, collect, and post patient payments in Dentrix
Formulate treatment plan with patient
General office duties (printing/faxing/computer data entry, etc.)
Insurance coordination and verification
Deliver quality and compassionate care to every patient
Maintain the cleanliness of the workspace every day
Provide the highest level of customer service to our patients
Travel to other Columbia Dental locations to provide coverage when requested by Manager
Other relevant duties and responsibilities as assigned

Qualifications & Skills:

Detail oriented
Excellent interpersonal communication skills
Experience working in a dental office is a plus
Willingness to learn and grow
Excellent organizational skills to effectively handle multiple tasks
Demonstrates problemsolving, conflict resolution, and positive communication through teamwork
Reliable and flexible
Selfmotivated with the ability to exceed patient expectations
Excellent customer service skills
Excellent computer skills
Able to pass background checks

Education & Experience:

High School diploma or equivalent
Experience using Dentrix is a plus
Able to pass background checks

Benefits:

Medical, Dental, Vision, STD, LTD, Life, 401(k)

Physical Demands:

Ability to be physically mobile (stand, walk, reach, climb, bend) and also the ability to stand for prolonged periods throughout the day/work hours when needed
Manual dexterity sufficient to operate medical equipment, keyboard, copier, telephone, and the ability to write/type
Must be able to lift and/or move up to 20 pounds occasionally

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

_Note:

__The organization reserves the right to change the responsibilities and duties of this or any position at any time due to business necessity, with or without notice.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the sole duties and responsibilities required of any particular position within the organization.

Employees may be required to perform job-related tasks other than those specifically listed on this job description. Columbia Dental is an equal opportunity employer._

Job Type:
Part-time

Pay:
$ $17.00 per hour