- Personally manage a varietyof relationships within the customers
- Supply Chain initiatives
- Capital Procurement
- Safety initiatives such as ZERO HARM and FLRA
- Work with the team to establish regular reviews with the customer. These reviews could cover a varietyof issues importantto both sides, e.g., delivery, service, pricing, machine performance;
- Arrange one-on-one and group interactions between key Komatsu and customer personnel;
- Assess the quality of the important relationships between Komatsu personnel and customer personnel.
- Develop a Continuous Improvement Partnership between Komatsu and Customers.
- Assist parts planner to forecast for upcoming sales budget and implement plan to achieve the targets.
- Prior experience is established partnership/alliances, building and client base, achieving sales goals, working in a team environment, fostering internal and cross-functional relationships, contact negotiation and planning activities.
- Prior experience leading Continuous Improvement, Root Cause Analysis and/or criticality identification project. Examples of processed used are (Six Sigma, CI, RCM, Kaizen, etc.)
- Proficient in Microsoft Office, Project, Email, basic web-based protocols, communication, presentation tools andin Salesforce or similar case management program.
- Excellent communication (written and verbal) and presentation skills
- Strong analytical, critical thinking and problem-solving skills, considers the big-picture when makingdecisions.
- Customer-facing experience (negotiations, dispute resolution, customer satisfaction, sales, contact management).
- Aptitude and interest in heavy equipment and technical applications
- 3-5 years in Account Management, Sales, Project Management, or ProductManagement in an OEM environment.
- Bachelor's Degree in business administration preferred or related field (with a strong emphasis/understanding/prior experience with business finance)
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Account Manager - Virginia, United States - Komatsu
Description
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job OverviewThe Account Manager is the owner and driver of the entire account management process for a particular, identified mine site(s) that is of high strategicimportance to Komatsu. The Account Manager is the central figure in co-coordinating a communication process between Komatsu and the mine site and has a mandate to focus on value generation for both customers and suppliers. The Account Manager will primarily be responsiblefor "getting it done" in the presence of the customer, on a day-to-daybasis. It is vital that the Account Manager understands and leverages the politics involved at a mine site that has a global parent company in order to win the sales or get through "rough patches". The work performed by the Account Manager, and the perceptions the mine sites have of Komatsu, will translate directlyinto either a good or a poor rating from the customer and this position is therefore critical to the overall success of the Global Account Management strategy. Customer Satisfaction and loyalty (beyond the mine site level). Heavy involvement in the Maintenance, Operations, and Purchasing functions of the customer are critical. Continuous improvement and safety development project as a direct partnership program with the mine(s) is essential component of the Account Manger coverage strategy.
Key Job ResponsibilitiesAccount Managers are expectedto spend 80+% of their time with customers developing relationships, evaluating performance, understanding needs and looking for opportunities.
The Account Manager should:
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
