Front Office Coordinator, Cancer Center - Easton, United States - University of Maryland Medical System

University of Maryland Medical System
University of Maryland Medical System
Verified Company
Easton, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description
At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Job Description Location**Cancer Center at UM Shore Regional Health

509 Idlewild Avenue

Easton, MD 21601


Schedule
Full Time, Day, 8am to 4:30pm


Job Details


Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections.

Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.


ESSSENTIAL FUNCTIONS OF THE JOB:


  • Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
  • Calls patients to verify appointments.
  • Verifies patient demographic information including insurance verification prior to the patient visit for all prescheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
  • Registers all patients at each visit utilizing established policies for the capture of complete and uptodate patient and insurance information Receives and documents patient responsible payments including copayments, past balance payments, and other patientresponsible charges.
  • Schedules patients for physician visit. Maintains and updates appointment calendars.
  • Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
  • Notifies clinical personnel of patient arrival.
  • Maintains entry log of incoming visitors.
  • Processes and delivers departmental mail.
  • Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
  • Tracks down labs on patients and follows up with lab companies when errors occur.
  • Coordinates files and office information updates charts, labs, xrays, dictated notes, etc.
  • Pulls and prepares charts for current and followup appointments.
  • Processes and maintains medical records in accordance with records protocols.
  • Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rend
  • Performs other duties as assigned.

Qualifications MINIMUM EDUCATION, EXPERIENCE, AND LICENSE/CERTIFICATION REQUIRED**:

  • High School Diploma or equivalent (GED) is required.
  • One (1) year of customer service experience required. One (1) year relevant frontdesk experience preferred. Experience within a healthcare environment preferred.
  • Certification in scheduling and registration preferred.

Knowledge, Skills and Abilities

  • Ability to interact with personnel of all levels within the organization and work within a multidisciplinary team environment.
  • Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
  • Prior experience and demonstrated competence with patient or customer information systems.
  • Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Additional Information
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